Northeast Oil & Propane

I want to say I have been using this company for years and would not change. Great Service great people. Shout out to Terry the voice on the phone! Love her 💕 She made my day with her kindness and help. Thank you

Northeast Oil & Propane delivers exceptional service. Very responsive and professional. Highly recommend.

Once a reputable locally owned company. Now a disorganized, dishonest mess that is not locally owned. No one calls you back, when you do get someone on the phone they can't answer your questions nor do they care to. Was a customer for 13 years and glad to say no more. 0/5 stars.

If I could leave negative stars I would - at this point the company doesn't even rate the one star the system made me click. My house originally had 2 propane tanks (foundation for both was still there when I moved in) but for some reason there was only one tank there. For 5 years every driver that delivered and every office person I talked to said I should have a 2nd tank. My response every time was "sure - schedule me for an installation". Never happened. (And that would have been for me to rent the tank) I realize they use a formula to determine when to refill auto refill customers. But in 5 years I lost count how many times my tank ran completely out and I had to call for an emergency refill. And then got questioned: "are you sure it's empty?" And threatened: "if it's not really empty we're going to have to charge you extra" Horrible. Office personnel were (mostly) nice. But when I call to correct your company's mistake, it's poor customer service to threaten me with non-delivery if the driver doesn't have a "cleared path to get to the tank". I was a Firefighter/EMT for over 20 years - nobody ever cleared a path for us to get to the house to render aid to a patient or to put out a fire. Do your job. Their "technicians" are a joke. 3 different people looked at my furnace & couldn't figure out that the problem was a faulty thermostat. After I replaced pretty much every part on the furnace (including a $150 circuit board they told me was bad & wanted to charge over $350 to replace) & still had the same problem, I replaced the thermostat as a last resort. Haven't had a single problem since then. And now I'm waiting 6-8 weeks to get reimbursed for the propane I paid for that was in the tank they picked up after I finally had enough & switched to Suburban Propane. I guess it shouldn't surprise me that I'm going to have to chase them down for that too...

Note that my five star rating pertains only to the good customer service provided by Sarah this morning. Last time I ordered propane I was told the minimum was 125 gallons. Today I find out differently, i.e., propane is, was and has never changed from the 100 gallon miminum. I actually put off ordering more propane thinking I'd be writing a bigger check and in this day/age we're all counting pennies. Customer service overall anywhere lately has been sketchy at best so when I'm lucky enough to deal with a good customer rep, I can't but "sing their praises". Thank you Sarah!