Northstar Electric, LLC

I hired Northstar Electric to rewire my home, and the job is still not complete. I had to push and pressure them just to get the little bit of progress they’ve made, and now it looks like I’ll have to take them to court to finish what they started. One of the electricians assigned to my job straight up refused to do the work, and someone else had to step in. I was later told the company is splitting up, which explains the chaos. At this point, just avoid them altogether. Save your money, save your sanity, and go with someone else. Maybe they were a decent company once, but it’s clear their business is falling apart and you don’t want to get caught in the middle of that mess. Buyer beware.

Well the first time they can they needed assistance cause it was a two person job. Then I called them back to change out light fixtures for a second time . He came and didn’t have any of the right stuff . So he left and message me I need to set up a new apt when he the stuff he needed. I tried to contact them two more times and never heard back from him again. NOT Imoressed at all .

We moved into a pretty old farm house in Cambridge. Upon closing the inspector told us we would have to make some electrical updates. After getting no response from a few other companies we emailed Northstar Electric. They responded to us right away. Shortly after they came out and gave us a very detailed estimate and a schedule for when they could do the work. Cody and Ben showed up on time, they installed can lights, ceilings fans, removed old wires, brought our panel up to code, installed GFI's, helped with power to our chicken coop and many other random tasks that our old house needed to get up to code. They were great to work with, very professional, and charged a fair price. I would definitely recommend them and will certainly use them in the future if we have a need for any other updates.

Professional, helpful service. Appreciate the care and high quality work.

This review was previously a 5 star review from several years ago. Unfortunately today that review needs to change. As what seems to happen with most contractors has unfortunately taken this business in the same direction. Previously we have had several experiences with Cody and Northstar. They showed up on time and did professional work at a fair price. Now that seems to no longer be the case. After attempting to book an appointment for an estimate we were told a person would be stopping by to take a look at 9am a few weeks back. I took the day off to meet the contractor at 9am. 9am came and went. At around 11 we attempted to reach out for information. After being ghosted for several hours by the contractor and now not being contacted about when he would show up we continued to go about our day hoping someone would reach out. The call never came. At 2:30 on the afternoon we were contacted by someone saying the contractor could be there at 3:30. What happened to 9am? We aren’t talking about a few hours late. That’s half the day late. At this point we had given up on them coming at all so we were not home to meet them. The person that was scheduled to swing by contacted us after the fact to “make it right” and offered to come on a weekend to do the assessment. So fast forward to today at 9am. As I wrote this it is 9:33. At 9 no one showed up. At 9:04 a text was sent. “Having stomach issues, can’t make it today”. So to be clear, you are scheduled to show up at 9am, at 9:04 you send a text saying that. I guess you didn’t realize you had the issues until you were already late for the appointment. Seems convenient. The other day I was driving in the car and heard Cody promoting his business on the radio. I thought ‘that’s great that he has had success’ as our previous experiences had been great to that point. The sad fact that I was hoping was not true is that they had outgrown any level of dependability and customer service. Which seems to be the case. Glad for his success, because prior to this Cody had taken good care of us. But we won’t be reaching out for work ever again. Sadly Northstar seems to have gone to that place all contractors eventually go. They are spotty, not dependable, and just aren’t the same anymore. Sorry to say we are done with this company.