Northwest Cleaning LLC

Northwest Cleaning LLC holds 4.7 stars from 303 Google ratings and an A- grade from the Better Business Bureau. Its website lists a service area that includes Litchfield, Hartford, New Haven, Avon and Cheshire, and the company says it has been in business for 10 years. A recent customer says Frances comes to clean the house every two weeks, and that when a vase accidentally broke, Northwest replaced it. A recent customer running an Airbnb with tight turnaround timing calls the company easy to schedule and reliable. A recent customer says they were given a quote before the work and a follow-up contract defining the terms, and that the staff showed up exactly when they said they would. A recent customer says Melanie and her team deep cleaned their dad's house. A recent customer who scheduled a cleaning after buying a new home says it took six hours, water was still on the floor and dust was visible in the bathroom, and that a return visit to correct it did not improve much. A 2026 customer said Kevin and his team had serviced their office in Torrington for over two years. A 2025 customer said three people, including the owner, showed up for a post-construction cleaning. A 2025 customer said two cleaners from the company did a deep clean so the home would be disinfected and dust-free for a husband's return from the hospital. A 2025 customer wrote that a 5,000-square-foot house needs more than two people, and said they were happy with the service both times. A 2024 customer said outgoing tenants hired the company for a move-out clean of their apartment after being quoted 2-3 hours of work; one cleaner was on site for 8 hours and 40 minutes, and the toilet, the shower and the insides of the cabinets were not properly cleaned. That 2024 customer said the owner sent the same cleaner back the day after, the toilet was cleaned then, and soap scum was still on the shower. A 2023 customer called the company too expensive and warned that leaving a 1-star review brings a phone call. A 2022 customer said the company uses a phone answering service and replies to emails once a day, and went elsewhere.