O'Donnell Pools, Inc.

O'Donnell Pools is a Rockland, Massachusetts outfit built around the pool itself — cleaning it, opening and closing it every season, and fixing whatever breaks underneath the water. The name that keeps turning up in its reviews isn't a slogan but a person: Steve, who shows up to diagnose pump failures, chase down leaks, and handle the jobs that don't go as planned. That hands-on habit repeats. When a Cape Cod homeowner in 2018 inherited a pool that had sat unused for years, Steve took the call himself, worked through a dead pump, and sent his crew back the next day to finish the opening. A 2020 review described a bigger job — stripping the tile off a 25-year-old gunite pool, resurfacing and repainting it, then setting new tile — with the pool looking brand new afterward; that same customer stayed on for weekly service. Reviews run mostly from 2013 to 2020 across HomeAdvisor and Angi, 49 in all, and most land at 4 and 5 stars. The pattern: prompt arrivals for seasonal openings and closings, quick equipment fixes — one reviewer in 2014 got a burst pipe repaired the same day at a fair price — and customers who come back year after year for the same routine service. It isn't spotless. One 2014 Angi review, the harshest on file, described a pool left not running after a closing visit and blamed an employee named Jimmy for bad instructions; the company's reply said he no longer worked there. A few 2017 reviews, while satisfied with the finished work, mentioned it took a while to reach the owner or pin down a visit window. There's a licensing wrinkle worth asking about directly, too: the state's home improvement contractor registry lists O'Donnell Pools' HIC registration, number 184893, as expired. For a seasonal opening, closing or cleaning visit, or for resurfacing and re-tiling an aging pool, the history here is long and mostly reassuring — confirm current licensing and lock down a firm appointment window before booking.