Easton Pool & Spa

Easton Pool & Spa has 192 permitted projects on file at BuildZoom and 29 project galleries on Houzz. This is a pool builder first. Its Houzz profile describes a family-owned company building custom pools since 1972, working out of Washington Street in South Easton, and its Massachusetts home improvement contractor registration — number 105257 — is active and held in the company's own name. The newer reviews, though, are almost entirely about the service side. On Google the company sits at 4.5 stars across 31 ratings, and the same few names keep surfacing. A customer wrote in April 2026 that Kyle replied quickly and that Jeff came out three times in 24 hours to chase down a fault. Another described Kyle and Phillipe closing a pool in October 2025, then unpacking their gear again just to test a central drain when asked. The store counter has its own following. Reviewers between 2023 and 2026 credit the staff — Laurie, and a manager they call Lori — with talking them through water chemistry, a chlorine lock, and pump questions; one 2023 customer said they drive past closer shops to keep going back. In a 2023 review, someone who had just bought a house with a neglected pool, "wheel barrels full of leaves and muck," said Laurie walked them through it and that Chris and his crew came out to clean it twice. Another 2023 customer had a Hayward variable-speed pump and filter quoted and installed inside a week and a half. The construction reviews run older. Houzz averages 5.0 across 12 reviews, mostly 2014 to 2020, including a 2018 account of a salt-water PermaCrete build in which the owner, Dave, set an eight-week schedule and held to it. One thing is worth raising before you book service. In June 2026 a customer wrote that a heater Easton had installed the previous year was failing to ignite, and that repeated calls across several days reached courteous staff but never produced the promised return call, in peak season. It is a single complaint against a long run of praise, but it is recent, specific, and about exactly the follow-through a service relationship depends on. Separately, a 2017 customer said a large pool project ran longer than expected, while still judging it worth the time and money. For a new build or a full renovation this is a long-established outfit with the permit history behind it, and its Houzz profile lists Top 50 Builder honors for 2013, 2014, 2017, 2019 and 2021. If you are hiring them for weekly service, openings and closings, or an equipment swap, pin down the callback and scheduling commitments up front and confirm who your service contact will be.