Easton Pool & Spa

These Stars are for Laurie Machado. I Was a customer of Laurie's,When I brought my first water to the store be tested I knew nothing about caring for a pool. Laurie ensured me that everything will be alright. She asked me to trust her process. This l did and I never had a problem with my pool. Laurie was there for me when I told her that I had stage 4 kidney disease, and that I was looking for a donor. I did receive a kidney on February 13 2026.I can't put into words the appreciation that I have for her. Thank you to Easton Pool&Spa. for your Generous Donations. Thank you Laurie and I'm praying that you get well soon. Love, Ms Johnson.

I’m disappointed with the lack of responsiveness regarding a pool heater that was installed by Easton last year. The heater has never been used and now appears to be experiencing an ignition failure issue. My husband and I have called multiple times over the course of several days seeking assistance. While the staff answering the phone have been courteous and helpful, we were repeatedly told that someone would call us back to discuss the issue or schedule service. Unfortunately, we never received a return call. Given that this is a relatively new installation and we are now in peak pool season, the lack of follow-up has been frustrating. We would appreciate more timely communication and a clearer process for addressing service requests.

Every experience I have had with service has been incredible. Kyle is so quick to reply and lets you know how quickly they can come out - and Jeff worked tirelessly to fix an issue that we had - coming out three times in 24 hours. I’m so grateful to be up and running once again, and honestly feel such peace of mind knowing that I’m in such capable hands. I especially appreciate that Kyle sent out a checklist of things for me to try to try to save me from a service call. True professionals.

Kyle and Phillipe were just here to here to close my pool. They could not have been more professional or kind. I had a question about my central drain, and they unpacked to test it for me, which was so appreciated.

Kyle was super fantastic and a pleasure to work with! I had a major leak issue the day before the 4th of July and he called me right away. He was able to diagnose the issue over the phone after looking at pictures and a video. I was so depressed and Kyle changed that to super happy with just a phone call and his professionalism and expertise to fix my issue. Easton Pool is my go to for ALL services from now on. Thank you SO much!!!