Ocean Glass Company

Ocean Glass Company is a North Billerica auto-glass shop where two names come up again and again — Tony and Anthony, the technicians reviewers credit by name for fast, careful windshield swaps. The company says it has run out of the same Boston Road location since 1976. On Google, a 4.1-star average across 301 ratings sits on top of a long, mixed written record running from 2021 to today. Most of it is enthusiastic and specific: same-day or next-day windshield replacements, a shower-glass enclosure job that beat a four-week quote elsewhere, technicians who lay down protective cloths and clean up after themselves. But a real minority of accounts describe a rougher side of the business — a front-desk or management interaction gone badly wrong, not the glass work itself. Reviewers have described being told to hand over $500 up front after being promised a look-first quote, an appointment that vanished from the schedule after being confirmed twice, and a general manager at what one 2022 review called the Fitchburg, MA store who came across as dismissive on the phone. A smaller set of complaints is about the work rather than the front desk: one reviewer said a trim piece installed during a windshield job came loose at highway speed and wasn't replaced despite follow-up, another described a windshield seal that let in wind noise for months. A July 2026 review also described repeated miscommunication with a deaf customer over a same-day tint-removal promise, while noting the two installers who did the actual work were kind. BBB lists the company at a B- with one complaint on file for failing to respond. For a straightforward windshield or auto-glass repair, the pattern in the reviews points toward requesting Tony or Anthony specifically and getting any promised timeline or cost in writing before work starts — the praise and the complaints both cluster around communication and scheduling more than the glass work itself.