Ocean Glass Company

Ocean Glass Company is a North Billerica glass shop that says it has worked from the same Boston Road location since 1976, and the job its customers describe again and again is a windshield. The company describes mobile auto glass replacement plus residential, commercial and shower glass work, across a service area that includes Billerica, Tewksbury, Chelmsford, Lowell, Burlington and Lexington. Google shows 4.1 stars from 301 ratings; its BBB grade is B-, and BBB shows one complaint. The two installers customers name most are Tony and Anthony. Several August 2026 reviewers said they replaced windshields quickly, another praised their neat work and safety equipment, and one noted they transferred an inspection sticker; a July 2026 reviewer said Tony did flawless work on a 2025 Toyota. Business customers describe repeat use: in August 2026, a shop that constantly needs windshields replaced said Tony is usually sent out and works fast, and a July 2026 plumbing supply manager said the crew replaced a full glass door within a couple of days. In an August 2024 review, a customer said Ocean Glass gave the lowest quote on a shower glass enclosure and installed it without a four-week wait. Recent 1-star reviews describe trouble with the office and with follow-up repairs. In July 2026, one reviewer said the side panels of a car were broken during a windshield replacement, three visits went by before anyone fixed them, and the front-desk worker was rude; another, a deaf senior, said the company did not carry out a tint removal their son had confirmed three times; a third said the shop had no record of an appointment they had made. A July 2026 reviewer said delivery of window glass was delayed even though their card had already been charged, and a May 2026 reviewer said a piece of trim was installed incorrectly and blew off at highway speed, and the company had not replaced it. Older complaints describe damage during installs: a September 2025 reviewer said a windshield had been sealed on incorrectly instead of clipped, and a February 2024 reviewer said the installer cut a chunk out of the wiper cowl and did not reinstall the rearview mirror. In July 2024, a business customer said a staff member swore and screamed at them on the phone after the glass for their truck broke. In a July 2025 r/lowellma thread about window repair, a poster wrote: "Whatever you do, avoid Ocean Glass in Billerica."