Omega HVAC

Omega HVAC is a four-person Saugus shop, and its Better Business Bureau profile puts the start date at 2001 — a sole proprietorship run by owner Glenn Richardson out of 77 Jasper Street, accredited by the BBB since November 2014. The work it lists covers the full residential and light-commercial heating-and-cooling range: heating system installation, central and ductless air conditioning, ventilation, and the maintenance and repair that follows. Its BBB page shows an A+ grade, with no complaints and no government actions listed. What is thin is the written customer history. One customer comment appears on that BBB page, and it is a positive one, but a single comment cannot show how a shop performs job after job. That thinness — not anything anyone has said against them — is why the rating here stays cautious. A reasonable call if you want a small, owner-run outfit north of Boston rather than a large service company. Ask for recent local references on the specific system you are installing or replacing, and get the scope and price in writing before the work starts.