Dello Russo Plumbing & Heating

Dello Russo Plumbing & Heating is a family-run shop, by its own description, based in Saugus and working across Boston's North Shore — the calls that bring people in tend to be a dying water heater, a heating system on the fritz, or plumbing work folded into a bigger renovation. Its plumbing license is active and verified with the Massachusetts state registry. Most recently, in June 2026, a homeowner brought in Andy and a crew member, Kilmer, for a bathroom renovation and came away describing the pair as kind, knowledgeable, and extremely responsive. That tracks with the longer pattern: across five years and five different sources, 19 reviews since 2021 stay consistently positive, with a 5-star Google average from 37 ratings and the same near-perfect praise echoed independently on sites like BestProsInTown and HomeSpotHQ. The Better Business Bureau grades the business A+, with no complaints listed on its profile. Two things worth asking about before booking: Dello Russo has never pursued BBB accreditation, so that A+ sits outside the Bureau's formal vetting. And the pace of reviews has slowed lately — only one has landed in the past six months, so most of what's known rests on the company's earlier track record. A BuildZoom listing for the owner, Andrew Dello Russo, also shows several license types beyond plumbing — electrical, general contractor, home improvement — that weren't checked against the state registry used here. For a water heater replacement, a heating repair, or plumbing tied into a renovation, this is a shop with a long, largely unblemished run of praise behind it — just confirm his other credentials directly if the job strays outside plumbing and heating.