Dello Russo Plumbing & Heating

Two days after Christmas in 2021, a family came home to no heat and a steam boiler spraying water across the basement. One call, ten minutes, and Andy was at the door; he had it diagnosed and fixed inside fifteen minutes, then checked every radiator in the house. In December 2022 another customer woke to a broken water heater at 6am and had a new one running by one that afternoon. That is what people call Dello Russo for. Andy, Andrew in one review, runs the Saugus shop. Its own site describes a family-owned, full-service residential plumbing and heating business covering the North Shore and greater Boston. Its Massachusetts plumbing licence is active, and BBB grades the company A+ without accreditation. Water heaters come up more than anything else. A replacement in November 2024, an under-counter hot water tank that December, a new unit booked in quickly in August 2025, and a 2022 job where the crew looked at the heater, went for a part, repaired and serviced it inside a couple of hours and explained how it worked. A 2021 customer had the whole system done, water heaters, piping and boiler, and was talked through swapping a faulty thermostat by phone the following year. They take the odd job too. In September 2024 a customer whose pool heat pump had died wanted a gas-fired pool heater instead, said themselves it was not the usual request, and came away deciding Dello Russo would be their first call for a boiler or water heater as well. In June 2026 Andy and Kilmer worked on a bathroom renovation. One account is worth raising before a big install. In January 2024 a customer wrote that a tankless water heater system Andy had put in two years earlier did not last as long as it should have; they called, and he was out to look at it the next day. Ask about the equipment warranty and who covers labour if a unit fails early. For an emergency, a burst pipe or a dead water heater, this is a shop customers describe reaching them the same day or the next. For planned work, get the warranty and labour terms in writing, and confirm they cover your town: the stated service area runs from Boston up through Peabody.