Dello Russo Plumbing & Heating

Dello Russo Plumbing & Heating is a family-owned, Saugus-based plumbing and heating company built around one name that shows up in nearly every review: Andy, the owner, who reviewers describe answering the phone himself and showing up fast. Its Massachusetts plumbing license is active and verified against the state registry, and its BBB profile carries an A+ grade (not accredited). Speed under pressure is the throughline. In a 2021 review, a customer described coming home to a steam boiler spewing water across the basement with no heat in the house; Andy arrived within ten minutes and had it diagnosed and fixed in fifteen, then checked every radiator in the house for good measure. In a December 2025 review, another customer called on Christmas about a burst pipe and had Andy out the next day fixing that and an unrelated heating issue. In a 2022 review, a customer described a water heater failing at 6am and being replaced by 1pm the same day. The range of work goes beyond routine repairs: reviewers describe a full heating system installation (water heater, piping, and boiler together), a bathroom renovation, an under-counter hot water tank, and even a gas-fired pool heater swap Andy took on as an off-the-beaten-path job. In a 2021 review, one customer described comparing three estimates for a new heating system and finding Andy's both the best priced and the most responsive. The one bump in an otherwise spotless run: in a 2024 review, a customer whose tankless water heater was installed two years earlier said it failed prematurely, but noted Andy came out the next day, looked at it, and handled the manufacturer's tech support on their behalf. Nineteen reviews from 2021 through 2026, all five stars, is a deep and consistent record for a company this size. For plumbing or heating work anywhere on the North Shore, this is about as reliable a bet as the evidence here supports.