Paines Inc.

Following a thaw and then a deep freeze some of our trash bags froze onto the inside of our barrel. I called to request they come back to empty the barrel again after I freed up the bags. Couldn’t have been more understanding and helpful!!! They even called back to say they couldn’t get back that day but would do it the next day. By the time we were up the barrel have been emptied. FANTASTIC customer support!!

This place used to be great until I missed two drops now every time they miss picking up my garbage they try to blame it on me. My garbage been outside for two days. Just got off the phone with them and they tell me since you missed so many times it happens. I asked what does that mean she told me she’ll call me back. What kind of service is that? I’ve been with the company for 18 years.

Poor service. The missed to collect the recycle bin two consecutive times. I called the company, and the pick was rescheduled for the following day. We took the barrel out at 6:45 am, and apparently the truck arrived at 6 am. They missed to pick up twice consecutively. No a reliable company, I hope West Hartford doesn’t no renew the contract when is due

Scheduled recycling pick-ups cannot be trusted . They have a driver and equipment shortage so their reliability has tanked .

Paines has the best customer service and best employees!!! First, I love the guy that does our pickup. He is so kind and wonderful. Plus his dog is amazing and so cute. We are dog people and own a dog business in town, so major plus for us. Second, when I made an error and did not put garbage out on a hectic work week, they were able to swing by to grab it for me after they already went by my road. I can’t even tell you how appreciative I am of this. I apologize for forgetting and making the error, causing extra work, but can’t even thank you enough for coming by. Nobody wants to miss garbage day. So, thank you soooo much for being such a great company. We are very thankful. -Bee Seymour