Papalia Home Services

We recently purchased a condo and wanted to learn more about our AC system, including how it works, its performance, and expected lifespan. Paige from PAPALIA came out with a colleague and was incredibly helpful and knowledgeable. She took the time to thoroughly answer all of our questions, explain the system and service contract in detail, and make sure we understood everything. She was patient, professional, and genuinely seemed to enjoy her work. We really appreciated her time and expertise and would definitely recommend Paige and PAPALIA!

Scheduling was easy, they were able to get a technician out here the next day (on a Sunday!) to fix our AC. Our technician, Sam, was great - communicated proactively on timing, was polite, efficient, and effective. He diagnosed and fixed the issue quickly. Great experience!

Technician on Friday 31July visited to address loud pulsating noise from Bosch Heat Pump installed by Papalia in April of 2024. After a brief inspection, he elevated the $99 service call to a $285 "Deep Diagnostic". Tweaked dip switches for 45 minutes with no improvement. Recommended bending open the fins on the intake covers but did not have a ladder to reach them (the intake covers are fully open...strange opinion). Stated he would have a senior technician call promptly on Monday Aug 3. No such call occurred. Called company and asked Renee for the emails of the service managers (as Papalia has been acquired by Heritage). Emailed both requesting explaining the issue and asking for assistance. No response. Also, received no response to a follow-up email a few days later. I will not do business with, nor would I recommend either of these now merged organizations.

Jordan is very knowledge. He quickly diagnosed our issue with our hot water and had us running in about an hour. He's very personable and helpful, providing advice about other plumbing issues that we have. Thanks for a great experience! I'll be a repeat customer.

We called them for a clogged drain, they sent a inexperienced plumber and the guy destroyed one of our toilets with the motorized snake, like shattered the porcelain, damaged our dry wall, destroyed about $2000 in cosmetics and got toilet sewage water all over our entire house. The guy looked at my husband and says “oh no I’m gonna get fired” and offered to pay him under the table for the damage, which he obviously did not pay us. The company didn’t offer biohazard cleaning, they just sent the plumber to the store and he returned installed a newly purchased toilet super crooked like it shakes with a loud thump when you sit down now and couldn’t figure out how to install the toilet seat so he just didn’t reinstall it. I’ve never encountered such an unprofessional and shady practices. They also are way overpriced, we paid near 40k for a sewage pipe root. They respond to all reviews with an AI run phone line. I don’t believe anyone is certified as an actual plumber after what I witnessed from the chaos they caused in my house.