Patriot Bath Remodeling

Patriot Bath Remodeling works out of Plymouth, handling one job: converting old tubs into walk-in showers and refreshing bathrooms across the South Shore, Greater Boston, and into Rhode Island and southern New Hampshire. The company describes itself as bathroom-only, and its Massachusetts home improvement contractor license (#212882) is active with the state. A theme runs through nearly every recent review: the sales visit. Reps named Manny and Hardaway walk homeowners through material and design choices and get singled out by name for not pushing a sale, and several reviewers specifically mention building a walk-in shower for an aging or disabled parent. On Google, that pattern holds across 77 ratings averaging 4.9 stars, and Angi's 10 reviews, listed there under a related name, Patriot Exteriors Group LLC, but linking straight to Patriot Bath's own site, average 4.8. The last six months tell a more mixed story than the star average alone. Of nine reviews since January, two turned negative: one from March describes an unresolved dispute over the wrong color being installed, and one from late June describes weeks of unreturned calls, a twelve-week wait, and a vanity that arrived wrong before being credited. BBB's own profile, where the company holds an A rating and accreditation, echoes the same theme, flagging recent customer reviews over withheld funds and a project the customer called a failure. Worth asking about before signing anything: how the company handles order accuracy on materials like doors, vanities, and colors, and what happens if a delivery or inspection slips the schedule, since that's the specific complaint pattern showing up lately. It's also a young company, BBB lists it as started in July 2024, so its review volume has piled up fast relative to its age. A couple of source discrepancies are worth knowing about too: Angi's listing carries a different legal name, and at least one third-party comparison article claims an "A+ BBB history from 2015–2026" that doesn't match BBB's own start date for the business. For a straightforward tub-to-shower or walk-in-shower conversion, especially one built around accessibility, Patriot Bath has a deep and mostly positive track record and a verified license. Given the recent complaints, it's worth getting material selections and the delivery timeline in writing before the crew shows up.