Paul The Plumber

Paul The Plumber runs out of Derry and covers far more than plumbing: heating and cooling, electrical work, generators, water treatment and drain service, sold both per-job and on a monthly membership. Its New Hampshire plumbing licence, number MBE1400820, is verified active in the state registry, the Better Business Bureau accredits it at A+, and its Google profile carries 4.7 stars from 3,486 ratings. Speed is the thing customers mention first. A July 2026 customer with a water tank pouring from the bottom had a technician out quickly and the tank replaced with new fixtures. An August 2026 customer who called about a failed air conditioner was seen the next day; another needed a new washer hooked up the same day and had corroded supply lines replaced on the spot. In a December 2024 review, a non-customer whose furnace flamed out on Christmas Eve got two technicians who had it running that day. Bigger jobs read well too. In a November 2025 review, a customer described a full heating and hot water replacement in a 175-year-old Sandown house run by a crew chief; in a 2023 review, another had a boiler swapped, heating zones consolidated and a smart thermostat added over three days, with space heaters and a temporary water heater supplied while the work ran. Technicians are named constantly — a sign customers deal with the same people twice. Price is the recurring complaint, and it is specific. A February 2024 reviewer said they were quoted $420 to replace a toilet flapper they then bought for $5. A November 2024 reviewer reported an $800 quote to clear a shower drain that came free with a hand, and $1,500 for a mixing valve. A February 2025 reviewer itemised a $4,361 bill: $575 in parts and five hours on site. In May 2025 a customer quoted $4,100 for a holding-tank pump had it replaced elsewhere for $890. Other customers describe the same pricing as fair or reasonable, so the disagreement is real and worth pinning down in advance. Two other things come up. Follow-through on quotes: a Reddit commenter in May 2026 said the company came out to quote a hood vent and never returned calls, and a Google reviewer said a water treatment inquiry went unanswered. Diagnosis on leak calls: in a January 2026 review a customer said technicians cut a 12-by-18-inch hole in a kitchen ceiling, confirmed water was coming from the bathroom above, and left with water still dripping into a bowl. For an urgent failure — no heat, no hot water, a live leak — this is a large outfit that answers the phone and shows up. Get the flat-rate quote in writing before work starts, ask what the diagnostic visit costs and whether it applies to the repair, and price a second opinion on anything that isn't an emergency.