PennyWise Oil Company

Jack and his team (Tom, Rich, Ethan, and Andrew) did an UNBELIEVABLE job installing our heat pump/AC system. They went above and beyond from start to finish. They were very professional and considerate when it came to maintaining the integrity of our home. We highly recommend PennyWise!

Great job and great service. The team was very professional and courteous.

Great customer service!! Penny is the best! Wouldn’t go anywhere else A++

Longtime Customer Betrayed—$10,000 Soot Disaster I had been a loyal Pennywise customer for over 25 years. My heating and cooling system was replaced in 2021 and worked flawlessly—until my trusted service person retired. In September 2024, I hired Pennywise to service the system. When I turned on the heat for the first time in November, my home filled with soot—a “puff back,” which is a rare and serious occurrence. After ruling out a chimney issue (which had just received a new liner), the cause was determined to be a faulty or possibly improperly installed fuel nozzle. I was in a panic and didn’t think to demand the part. Pennywise refunded the service call—but that’s where their accountability ended. The estimate to remediate the soot damage was over $10,000. The company president promised to investigate, then ghosted me. To add insult to injury, they charged me for the very service call that triggered the disaster. One year later, I’m still cleaning up the mess myself. No apology. No follow-up. No ownership. For a company that claims to care about its customers, this was outrageous. I should have sued. You have been forewarned!

Great company. I literally left my old LARGER oil/service provider for them. Previous company I even had an active contract with wouldn't even return my phone calls for a safety issue. When I had an inevitable service emergency Pennywise had amazing Patty who was friendly, attentive, and did everything she could to help me and my family before I was with them! After signing the contract, the technicians were shockingly proficient, courteous, and responded quickly to my situation. I couldn't be happier with the results. If I was with my last dismal oil company for nine years, I can only say at this time that I will likely be a lifer with Pennywise.