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Picture Perfect Pools works the pool-season calendar out of Tewksbury: openings in the spring, recurring cleaning plans through the summer, closings in the fall and repairs in between. The company describes itself as local and family owned, and its BBB listing shows a single employee. Brad is the name customers deal with, and their accounts pull in two directions. A homeowner writing in August 2024 said he had been doing their pool openings for several years, broke down what each opening covers, and called him accommodating, reasonable and knowledgeable. The two 2026 accounts are both one star, and both come from first-time pool owners. In June, a customer said Brad told them their filter was broken and sold and installed a Hayward filter; it kept blowing out DE, his advice did not remediate it, and when they got him back out they found him rude. In May, a couple who called to have their saltwater pool opened said he pulled up in his truck and went straight to the pool without ringing the doorbell. Google's average sits at 3.9 across seven ratings. For a seasonal opening or closing on a pool you already understand, this is a small local operation that a repeat customer has stuck with. If you are new to pool ownership, be specific up front: ask for the diagnosis in writing before any equipment is bought, have parts and labour priced separately, and agree what happens if a repair does not hold.
We were first time pool owners last year, Brad came by and told us our filter was broken. He sold us a Hayward filter and installed it. The filter kept blowing out DE we contacted him a few times. But his advice did not remediate the issue. When we got him to come by he was rude and told us he would need to charge us if he needed to come back. He also did not provide the users manual that we requested and told us to look it up online. Upon closing our pool with a reputable company last year they found the de had caked into the filter grids themselves and reported that the multiport valve was wrong. This year we had to purchase a new filter grid as our brand new one last year had been ruined by the de. Brad also put on a sand system valve instead of a DE valve so we need a new one of those as well. He overcharged for repairs and sold us the wrong products. It left us frustrated last year and out more money this year for something that he messed up. Not to mention we were charged a ridiculous amount of money for him to take the cover off our pool last year throw some chemicals in and not run it. Hands down one of the worst and most costly experiences ever. It makes me wonder if our original filter was even broken.
My husband and I called Brad at picture perfect pools to open up our saltwater pool. We prefaced that we are new to pool ownership and are not sure what condition it was closed. Brad came by with his truck did not ring the doorbell and immediately started taking a look at the pool. I went outside to greet him and reaffirm that I wanted to know the steps and procedures to actually care for our saltwater pool. He didn’t provide that service. Brad took the pool cover off of our pool and told me there was not enough water in the pool to open it today- I said no problem I will spend the next day filling it up. Brad cleaned a few leaves out of the bottom of the pool but the picture attached is the condition in which he left the pool. Still dirty and I’m out $400. I asked him to come back to finish the job since the only activities completed in this pool opening was literally taking off the cover and cleaning up leaves for 30-40 min to which he told me that in order for him to come back he’d need to charge me another $200 to make it “worth his while”. In my eyes this job is incomplete and my husband and I now have to figure it out ourselves or find a new person to pay to get this done. If this company was legitimate, we would have rescheduled the pool opening once the pool was filled but it was clear that Brad just wanted to take his money and run. If I could give 0 stars I would. Don’t hire Brad.
Very clean pools with a side of alliteration.
Brad has been doing my pool openings the last few years and I highly recommend him. He's very accommodating and breaks down the different things he does for your opening. He's reasonable, knowledgeable and always does a great job.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 4, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from picture perfect pools. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$280 – $550
Typical pool service visit around $420
Customers with decades-long relationships4.9
