MacLachlan Pool & Spa Service

MacLachlan Pool & Spa Service presents itself as a family-owned and operated pool and spa business offering residential and commercial service, repair, remodeling, CPO services and pool products, and says it has been helping create backyards since 2012. BBB lists it as an accredited A+ swimming-pool business in Lawrence, Massachusetts. A 2015 customer whose inground gunite pool began losing significant amounts of water said Jim came to assess it the same day they called. That 2015 customer said the main drain had a real big problem, that Jim explained all of the options, and that after the repair the pool was running again. A 2015 customer who had tried two hot tub repair companies before said this one diagnosed an issue a previous repair company had misdiagnosed and contacted them the next day to see how everything went. A 2016 customer said the company fixed their leak. A 2018 customer said he called right away, came the same day and was clear on pricing. A 2022 customer said the company closed their jacuzzi, showed up on time and worked quickly. A 2023 customer said Jim took his time to explain everything before the work started. A 2017 customer said he spotted buildup in the system and told them about it, but expected it cleaned right then rather than on the next visit. A 2015 customer who hired the company for a liner replacement that turned into a new pool said Jim tried to keep costs down, and that a few delays on his end had concerned them.