Pink Elephant LLC

Pink Elephant built its reputation on the unglamorous part of painting: what happens before the roller ever touches a wall. Review after review — a scraped popcorn ceiling refinished smooth, a 200-year-old home's 19 new windows trimmed and primed ahead of a New England winter — comes back to the same theme: surfaces buffed, patched and prepped meticulously before any paint goes on. One reviewer, describing a painting background that included preparing firms for SSPC industrial certification, singled out the surface preparation by name as the standout strength of a 2016 job. The written record here is a dated one — 12 reviews on Houzz, all from 2016 through 2020, nothing more recent — but it is consistent: owners Phellipe Sousa and Sheila are named directly and repeatedly as hands-on and communicative, appointments were kept, quotes held, and cleanup was thorough enough that one 2016 customer joked the crew worked like they were painting their own home. The Better Business Bureau's file (opened in 2014, business started 2011) shows an A+ grade for the Peabody-based LLC, with no complaints or government actions on record, covering interior and exterior painting, power washing and epoxy coatings. One thing worth flagging directly: the company's own Houzz page lists 'BBB - Accreditation' among its self-claimed awards, but the Better Business Bureau's own record for the same business states plainly that it is NOT accredited — it holds the A+ grade without the accreditation badge. That's a real gap between what the company claims about itself and what the reporting agency actually shows, worth asking about before hiring. The Houzz page also lists a home improvement contractor registration number and an EPA lead-paint certification, both self-reported rather than independently verified. If the buffed, careful-prep style described in these older reviews still holds, Pink Elephant is a strong choice for detail-heavy interior and exterior painting work — just confirm current licensing and BBB status directly, since the record on file predates 2021.