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A chimney repair with a steel liner took about ten days from initial inspection to final walk-around, according to a June 2024 customer of Pioneer Valley Chimney & Cleaning. The reviewer said Tom spray-painted the sections that had been taken apart and redone to match the rest of the chimney. They also described the property being left as it was found, including the bush beneath the scaffolding. The West Springfield business has a 4.4-star average from 17 Google ratings. Its customers have described chimney inspection and cleaning, repairs, cap installation and repointing. In a July 2025 review, a customer thanked the company for inspecting and cleaning their chimney and praised its efficient, friendly service. A customer writing in January 2024 said Tom promptly returned their call, visited to provide an estimate and installed a chimney on their furnace. They said it was working well, and appreciated getting the installation done when other companies they contacted would not come out until spring. In July 2022, another reviewer described chimney cleaning and a cap installation at their grandparents’ home, praising Tom’s punctuality, communication and price. An older account, published in May 2017, described a technician advising a homeowner that their chimney was in satisfactory condition and did not need the cleaning they had requested. The customer said he offered fireplace maintenance tips, then returned later for chimney repointing. They described that work as cleanly performed at the quoted price.
They were efficient, friendly, and helpful! We loved working with them! Thank you so much for inspecting and cleaning our chimney! Updating in 2025- such a hard worker and such great service! We appreciate you!
They did a great job fixing my chimney! Fast, effective, friendly, professional service. Everything from the initial inspection to the final walk around the chimney that had a steel liner installed took about ten days :wow: Tom even spray painted the chimney where it had to be taken apart and redone, to match the look of the rest. Definitely an extra mile! The property was left in the exact same condition as Tom found it. Just the problem was gone :) They were very mindful of the property. The bush they had to install the scaffolding above is just the same bush, nothing's damaged. Thank you so much for fixing my chimney!
Tom installed a chimney on my Furnace a couple of weeks ago. When I called PV chimney sweep, Tom promptly called me back and came to my house to provide me an estimate. Chimney was installed professionally and getting it done this year was a big bonus. Other companies I spoke to would not even come out til spring. Thanks Tom, chimney working great! Don't hesitate to hire Tom at PV chimney sweep.
Tom serviced my grandparents chimney for a cleaning and chimney cap installation. We couldn’t have been happier! Great customer service (on time, professional, took pride in work, good communication, etc.), incredible price, and would HIGHLY recommend! Thanks, Tom and Pioneer Valley Chimney!
I originally called this company for a cleaning of my chimney in a new home I purchased but when the technician arrived he informed me it was in satisfactory condition and didn't require a cleaning. It was nice to hear a company be so honest. While there, he gave me a bunch of tips on how to properly maintain my fireplaces. He also returned at a later date to do some repointing work on my chimney. That work was performed cleanly and at the quoted price (which was quite reasonable.) I would highly recommend this company.
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