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Stainless steel chimney liners feature in dated customer accounts of Western Mass Chimney Service in West Springfield. Google lists a 3-star average from six ratings. Its Massachusetts home improvement contractor registration, number 179225, is expired; the state registry names Robert Boido as the holder of record. In a January 2022 Google review, a customer said the worker installed a stainless steel liner, scheduled promptly and ordered the material quickly. The customer described a small hole cut at a bend in the chimney and patched afterward, a job finished in a short time and cleanup before the worker left. An October 2021 customer said the worker offered a stainless steel liner and cap for a fraction of a competitor's price. They described the liner installation, including a hole cut to free the stuck liner and patched afterward. In September 2016, another customer said Rob was willing to help with a chimney problem while they were trying to close on their home and was easy to contact. The older complaints are serious. A February 2015 reviewer alleged that the business kept their deposit and stopped communicating. In July 2015, a reviewer named Robert Boido and warned about house damage, unfinished work and taking customers' money. These are the reviewers' allegations. BBB lists chimney rebuilds, stainless steel liners, caps and masonry chimney cleaning as offered services.
Installed stainless steel chimney liner on my house. He was quick to schedule appointment and order material. Was friendly and professional. Had to cut a small hole in my chimney at a bend and patched it up nicely. Job was done in short time and he made sure to clean up after himself. Recommend to anyone looking to install chimney liner with a lifetime warranty.
offered to install a new stainless steel liner, and cap for a fraction of what the competitor was going to charge us. he came installed the liner, had to cut a hole in chimney to free it because it was stuck, and patched it right up, and it looks like it was never touched!! very professional, and knowledgeable...
Rob was a such a wonderful help when no one else wanted to fix our chimney. He told us not to worry, anything can be fixed! He was very professional and easy to get in touch with. It was nice to have someone that was willing to help when we were trying to close on our home. We would recommend him to anyone.
Robert Boido is a thief! Stay away from him at all costs. He will damage your house and not finish the job. He will take your money and run. The lies and BS stories are never ending. The other comments on this page are 100% accurate.
This business stole my deposit and stopped communicating with me. Deceitful, dishonest, lying and rude. Do not put yourself through this experience. In the end I am happy he just stole my money as opposed to messing up my chimney as he did to other customers - which is evident from the reviews. You done your homework - move on, I wish I did.
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2 changes recorded — last scanned Oct 1, 2026.