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Platinum Home Services is a Brookline HVAC company whose Massachusetts HVAC licence, 308-SM-B, is active on the state registry. It holds 3 stars from 4 Google ratings. In a February 2024 review, a customer said the crew was on time, knew what they were doing and met or beat their expectations. In an October 2025 review, a customer who called to ask what unit would be installed in their home said the woman on the phone would not answer the question after several attempts.
Terrible people skills. I called for information on what unit would be installed in my home and the woman would not answer my question. It took several attempts at asking for the type of unit and each time she would continue to raise her voice. I finally gave examples of brands and she shout Wilmington Wilmington Wilmington. She then proceeded to bring sex into the matter, excusing that I only wanted to speak to the contractor because she was a woman. Not sure if she knows this but a woman could also be a contractor.
They were on time and knew what they were doing. Don't know if there is a better way to say that they met or beat my expectations. A service company is based on how they provide the service and they did an awesome job .They diagnosed the issue to be either the capacitor (little thing) shown here or a motor to my fan heating system. It turned out it was both, which they replace both and the system is working outstanding!
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2 changes recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Platinum Home Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Quoted price holds5.0
Steam boiler and Runtal system repairs praised4.6
ACCA 2020 Commercial Contractor of the Year3.5
