Pleasant Bay Customs

Pleasant Bay Customs is a general contractor based in Orleans, on Cape Cod, that builds custom homes and handles renovations, remodeling, project management, and architectural design. The company describes itself as locally owned and operated, and its owner, Andrew Santonelli, holds an active Massachusetts Construction Supervisor License; the business itself carries an active Home Improvement Contractor license, both verified by the state registry. The two customer accounts on file are both detailed and enthusiastic. One homeowner said the company built their custom home in Brewster and singled out communication and a custom accent beam made to the client's specification. Another described a kitchen remodel that turned a dated room into what is now their favorite space in the house, crediting the craftsmanship and attention to detail. Pleasant Bay Customs also runs its own shop, making its own millwork, cabinets, built-ins, custom stairs and railings, and furniture — work that shows up on both its own site and its Houzz profile as a distinguishing part of what it does. Permit records on file show two projects: a 2016 porch addition in North Truro and a 2017 building alteration in Orleans, both consistent with a Cape Cod base. Houzz separately lists a much broader service area — Cape Cod, Boston, the metro west, and the north and south shores — that is wider than the project history shown here; a homeowner outside Cape Cod itself may want to confirm current coverage directly. The review record is thin: only two Google reviews are on file, and Houzz and BuildZoom both show none yet. What is there is uniformly positive with real detail rather than generic praise, and there is no sign of complaints, licensing trouble, or negative coverage. This reads as a small, licensed, craft-focused custom builder worth a closer look for a Cape Cod project, especially one calling for built-in woodwork — worth asking for recent references given how few reviews exist so far.