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Pool World describes itself on its website as a locally-owned pool, hot tub and billiard table company in Chittenden County and the surrounding areas since 1971. Its stated service area names Chittenden, Addison, Grand Isle and Franklin counties along with towns such as Burlington, Bristol and Cambridge. Its BBB grade is A+. A recent Google customer said the company gave an end-of-June window for hot tub service, never reached out, and did not return calls after that. A recent customer wrote that phone calls and online service requests went unanswered by phone and email. A recent customer who called about moving or taking apart a $6,000 pool table said the staff member kept directing them to Google for answers. A recent customer also wrote that a newer team is in place and takes the time to figure out answers and explain things clearly. A 2025 customer thanked Monica, Chase and Nate for a pool table move and re-set up. A 2025 customer said an inquiry about a new pool cover went three months without a reply before they hired another company. A 2024 customer who hired Bill and his helper at $200 an hour for a priming problem said they got the pump to prime once, and the customer later fixed it by replacing the pump shaft seal. A 2024 customer said most of the wooden shims fell out of a Brunswick pool table the company installed after 10 months, and after a reinstall the felt was loose on most of the bumper rails. A 2024 customer said they came out to fix the pool with minimal notice. A 2022 customer wrote that Bill and his crew troubleshot older pool valves and lines and replaced things on short notice, and that owner Tom Booska had helped with an automatic pool cover replacement. A 2022 customer said pool and spa water testing came at no expense when buying pool chemicals there. On r/burlington, a 2025 commenter recalled that they charge quite a bit. A 2024 commenter said buying a Nordic from Pool World was a fine transaction. A 2024 commenter said the store seemed like a mess and staff were unable to answer most of their questions.
“Call pool world in Burlington, I’ve made the call before and if I remember correctly they charge quite a bit.”
“We bought our Nordic from Pool World last April and it was a fine transaction. No complaints.”
“Pool World, hands down. Nordic is a bullet proof tub.”
“sold by Pool World - they seemed like a mess when I went in and were unable to answer most of my questions”
“I'm posting in hopes that someone can help me find a L or XL Pool World tee shirt.”
Cannot even get them to return calls. They have no service. Leave a message and we won't get back to you. BS
Contacted them May 23rd about hot tub service. They said end of June they were available and would reach out about coming up the never did Called July 13th to get them out here and they won’t return them.
Poor customer service. Have called and done online requests for service and no one is returning messages either over the phone or email. I expected better from a local company
Great place!! Family friendly place to get all your pools darts and billiards. Foosball tables air hockey ping pong they've got the best of everything you might need for a game rooms.
Bought a $6,000 pool table just 2 years ago and called to see if they could move it or take it a part and had one of my worst customer service experiences. I understand that they don’t move them and they are busy to take it a part for shipping beyond my move but she kept directing me to Google to look it up with even a few basic questions like. “Can I talk to someone (in the next few days) just about about what tools they use to remove the felt without damaging it?”Like the answers to all the other questions “You can google it”
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1 change recorded — last scanned Oct 24, 2026.
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