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A burst pipe at 10pm is the kind of call Precision Restoration takes. One customer said Sam and Steve answered at about that hour when no one else was willing to come out, stopped the leak, and came back the next day to clean everything out and restore the entire basement. The company describes its work as water, mold, storm and sewage damage across Central Connecticut — cleaned up, dried out, documented for insurance and restored — and lists Newington, Hartford, West Hartford, New Britain, Wethersfield and other nearby towns as its service area. On Google it holds 5 stars from 21 ratings, and its Better Business Bureau page shows an A- grade and accreditation. A customer with a water-damaged ceiling said they were at the house the same day of the call, removed the ceiling, coordinated all repairs and worked with the insurance company to get everything covered. A customer who found a basement full of water after a water heater went said they came in with the equipment needed to dry everything out. One customer wrote that the same people who answer the phone show up to do the job, and that the damage turned out to still be covered by the insurance policy, saving over $15 grand. A customer with basement water damage in Newington said they handled the job quickly, with no pressure.
Working with Sam and the team at Precision Restoration has been an absolute breeze from start to finish. Their communication is top-notch they are incredibly responsive, transparent, and easy to coordinate with every step of the way. Highly recommend them to anyone!
I had a great experience with Precision Restoration. They responded quickly, were professional, and made the whole process stress-free. The Steve and the team did an amazing job restoring my home and kept me informed every step of the way.
Absolutely excellent experience from day 1; they were at my house the same day I called, worked efficiently to remove my water damaged ceiling, coordinated all repairs, & worked with my insurance company to get everything covered. Great communication, super reliable…I’m grateful to have found them & would recommend them to anyone!
Super helpful folks - the same guys that answer the phone show up to do the job which is hard to come by these days. They saved me over $15 grand I didn't even realize my damage was still covered by my insurance policy and we were able to do a lot more than originally planned on. Sam & Steve thank you fellas!
This summer I walked into a basement full of water after my water heater went. I was panicked and didn't know what to do called the plumber but clean up was a lot. I reached out to Precision restoration I was so afraid of things not getting cleaned up well and mold and mildew taking over the basement. They were able to reassure me and come in with equipment needed to dry out everything. Five star company great to deal with
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1 change recorded — last scanned Oct 14, 2026.
Luis arrived within an hour4.9
After-hours roof tarping4.4
Arrived by 8:15 after a 7:30 call4.3
30 years in business2.8