Premier Home & Building Inspections

Premier Home & Building Inspections is Robert (Rob) Ritchotte's one-person operation, serving Massachusetts, Rhode Island and eastern Connecticut, and its 83 reviews since 2022 lean overwhelmingly toward one description: thorough, patient, and quick to explain findings in plain language. Repeat clients show up in the record — one reviewer described using Rob for the third time — and a 2022 review specifically noted the business is veteran-owned. First-time buyers describe him making a nerve-wracking process comfortable, walking through the report page by page and answering every question. That volume and consistency is real, and it runs recent: eight of the last six months' reviews are five stars with none negative. But three separate reviews, spread across 2022, 2024, and 2025, describe the same kind of serious problem: significant defects the inspection missed that surfaced only after the buyer moved in. A 2022 review described a missed roof leak, a leaking sillcock, a rotten sill, and porch issues. A 2024 review described an oil tank with holes in the bottom, marked good condition in the report, with a dismissive response when the buyer called to flag it. A 2025 review described missing enough issues that the buyer said they'd be paying for them for years, and described the inspector disputing what had actually been communicated afterward. Three complaints against 83 reviews is a small share, but the fact that the same kind of failure — missing a real, costly defect — shows up three separate times across different years is worth weighing on its own, not just folding into the overall average. It's the kind of pattern that's easy to miss when the vast majority of reviews are glowing and specific about a different set of strengths (communication, patience, explaining things well) than what these three are complaining about (thoroughness itself). Rob's site lists Connecticut and Massachusetts inspector license numbers and an InterNACHI Certified Professional Inspector credential, though those numbers are the company's own claim rather than independently checked here. For a home inspection with someone who communicates well and has a large, detailed base of satisfied repeat clients, this is a strong record — but given the recurring shape of the complaints, it's worth asking directly how thoroughly water intrusion points, tanks, and structural elements get checked, and getting any verbal assurances in writing.