Local business · East Falmouth, MALocal business · 1 Mello St, East Falmouth, MA 02536, USA
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One name runs through nearly every review of Primo Cleaning Services, and it isn't the company's — it's Kenia. Customers describe her turning up with her crew at homes and rental properties around Cape Cod, and the business holds a 5-star average across 19 Google ratings from its East Falmouth base. Vacation-rental turnovers are the through-line. A short-term-rental owner writing this month called the turnover and deep-clean work thorough and detailed, and credited the team with steady communication. In a 2025 review, another host said Kenia had been recommended to her by other rental hosts, and that her replies were prompt and clear. The house work draws the same kind of specifics. A homeowner in a 2022 review listed exactly what changed: kitchen grease and grime gone, doors and cabinet faces spotless, hardwood and laminate floors looking new. Another customer that year, writing after years of kids, cats and dogs in the house, said she hadn't expected it to come back this clean. What stands behind those accounts is repeat booking. A 2025 reviewer had been using the company for more than a year, another said multiple years, and a 2021 customer put it at a year and a half, with scheduling she found easy to work around. Ten reviews stretch from 2021 to 2026, every one of them five stars, two of them in the past six months. Two things to weigh before calling. The written history is modest — 19 Google ratings over five years is a thinner base than a long-established crew accumulates, so there is less to triangulate. And house cleaning is not a trade Massachusetts registers, so there is no state license to check; the company's own site describes plant-based, low-fragrance products and calls itself locally owned, which is its claim rather than anything confirmed against a registry. For a Cape Cod rental owner who needs a dependable turnover between guests, or a household that wants a recurring clean without heavy fragrance, this is a sensible call. Settle the scope of a visit and the price per clean before the first booking.
Cleaning was excellent and timely.
Kenia and her team do an excellent job with our short term rental home, the turn over service and deep cleaning is thorough with attention to detail.The team is professional and efficient with good communication.
Kenia and her professional cleaning staff were recommended to me by other rental hosts. I also highly recommend her excellent service. Kenia's communications are friendly, prompt, and clear, and she adds extra, creative details to make her clients feel extra special. 😊
So glad we decided to use Primo cleaning services for our home! Cant say enough good things. The owner is good at communicating, her and her team always leave our home clean and organized! Have been using them for over a year now and am very happy overall!
Kenia and her team have been cleaning my home for multiple years. They are professional, trustworthy and do a great job making the house beautiful!
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Added 10 new comments, added 31 new photos, established rating 3.9