Pro Comfort Control

Fifteen reviews arrived in the last six months, and they keep describing the same job: an old oil or gas furnace out, a heat pump in, with the Mass Save paperwork handled along the way. Pro Comfort Control works out of Ashland, and rebate-driven heating conversions are plainly where its work sits. A February customer said the team walked them through every step of the process including the Mass Save paperwork; a January customer on Angi said the rebate was applied upfront so it came off the job cost instead of arriving later. The bigger jobs are where the specifics get interesting. A Natick homeowner in July described a seven-unit mini-split install that turned into a full 200-amp service upgrade, because the house had only a 100-amp panel. In April, someone who had already collected quotes from four other HVAC contractors picked them because their assessment was the most complete — mapping out how a Bryant 5-ton heat pump could replace both a 28-year-old oil furnace and a same-aged 4-ton AC unit. Another February reviewer weighed three heat-pump installers suggested through Mass Save and found this one more thorough through the process. They take the small emergencies too. A January customer came home to a dead furnace, got someone the same day, and had heat again after a part run. A December visitor to Ashland said the tech handling their mother's no-heat call also checked the water heater to make sure it was safe and charged nothing for it. The plumbing side is real work, not a sideline: a Framingham homeowner replaced a leaking gas water heater with a Navien tankless, another went tankless after moving to Ashland, and one December job was an automatic leak-detection and water-shutoff device. Google averages 4.9 across 24 ratings, Angi 5.0 across 24, and the BBB page is an A+, accredited since October 2020. One caveat on those stars. The December 2025 three-star review — from a homeowner billed just under $600 to repair a gas-line leak and re-pipe a section into their furnace — notes that the company gives a $15 discount for leaving a review, and that the office followed up with them about it. The technician's work was not the complaint; the nudge was. Worth knowing when you read the averages. The written record runs 2021 through 2026 across six sources, and the older entries read much like the new ones. A 2022 customer whose 30-year-old cast-iron boiler banged every time it fired said they chose the company off its BBB photos of technical work. A 2021 customer had an oil boiler converted to high-efficiency gas, and mentioned that the wall the boiler hung on was repainted afterward. BBB lists a Massachusetts Board of State Examiners of Plumbers and Gas Fitters license for the company, number 34122, expiring in 2028 — that is the bureau's listing rather than something confirmed against the state registry, so ask to see it. For a Mass Save heat-pump conversion around Ashland and Framingham, this is a shop that has done a lot of them.