PureComfort Heating, Air & Electric

I hired Purecomfort Heating, Air & Electric for yearly preventive maintenance on my heating system and HVAC. They sent an email and text reminder, and also followed up to confirm the appointment time still worked for me. The whole process was easy and well organized. During the first maintenance visit, the technician completed a full multi-point service check and cleaned the system very thoroughly, including the indoor HVAC equipment, until it looked almost new. I was impressed by how much was included in the service. They checked system operation, lubricated needed parts, replaced filters, inspected the furnace for gas leaks, looked for condensation issues, checked for cracks or other defects, tested for carbon monoxide leaks, and made sure the thermostat was working correctly. They also explained what they were doing, which gave me confidence that the heater and HVAC maintenance was being done the right way. Later, when it was time for the heating maintenance, they again sent reminders and confirmed the appointment in advance. The technician performed a detailed heater inspection on the unit in the attic and was very careful while accessing it through the closet. They protected the area around the access point, worked neatly, and vacuumed afterward, which I really appreciated. I am very happy with the heater service, furnace maintenance, and overall care they provided. The work was professional, thorough, and respectful of my home, and I highly recommend their annual preventive maintenance for heating and HVAC systems.

We have used this HVAC company several times, and every visit has been excellent. No matter what heating or furnace service we needed, their technicians handled the work professionally and with real care. During a routine heating system inspection, Russell found signs of a past fire issue inside one of our heating units. They explained the problem clearly, recommended a safe solution, and quickly scheduled the furnace replacement. Within just a couple of days, the crew returned, removed the old unit, and completed the new furnace installation in less than a day. After many years in Hopkinton, it is rare to find an HVAC service team this reliable, honest, and skilled. This is a dependable local business that stands behind its heating work and puts customer safety first. Their careful inspection and fast response gave us real peace of mind, and we truly believe their attention to detail may have helped protect our home. We highly recommend them for furnace service, heating repair, and annual HVAC maintenance.

We needed furnace repair and related HVAC work, including setup for moving an AC unit and replacing our old furnace. A technician named Emmanuel came out to review everything and provide an estimate. The pricing for the furnace and AC work was very fair, and the combo option to replace our 25+ year old furnace was especially helpful for seniors on a fixed income. The crew handled the furnace installation and related electrical setup smoothly and worked together very well. Everything was completed safely and efficiently, and the new heating and cooling system is running great. We expect it to help lower our utility bills and keep the home comfortable through the colder Massachusetts season. I highly recommend them for furnace repair, furnace replacement, and HVAC service.

joe first came out to check the furnace and hvac setup and give me an estimate. Two business days later, manuel led the install of a new high-efficiency heating and cooling system with two zone mini splits at my home in Hopkinton. He was assisted by taylor. We had an older first-generation mini split system for many years, and it was replaced with a newer heating and cooling setup that is much better for year-round comfort in Massachusetts. manuel explained the work plan clearly, handled the installation efficiently, and made sure everything was done right. The cleanup was excellent. When the job was finished, he walked me through the system details, answered all of my questions, and shared helpful tips about operation, airflow, and routine maintenance. Even though i already knew a good amount about hvac systems, i still learned a few useful things. Overall, this furnace and heating service experience was outstanding. I had done a lot of research on qualified installers and repair companies before moving forward, and i was still unsure at first. Now i feel completely confident. The whole process, from estimate to installation, was smooth, professional, and well organized. hands down, largely because of manuel, this was one of the best home service experiences i have had in a long time.

when i tried to start my boiler before the cold weather, the ignition kept clicking and would not fire. i shut off the power and called an hvac company, and the first tech gave me a quick inspection and said i needed over $1,300 in replacement parts, plus a service charge for the estimate. i decided to get a second opinion through my home warranty, and i am glad i did. emmanuel arrived, took a careful look at the boiler, and found that the heating system only needed a good cleaning and basic service. for much less money, he got the unit running properly again, improved the boiler performance, and explained the correct operation and maintenance in simple terms. that extra help made a big difference because i better understand how to use the system and avoid future issues. this was a much better hvac repair experience than i expected. the service was honest, efficient, and focused on fixing the actual problem instead of pushing unnecessary parts. for a very reasonable cost, my whole heating system was back up and running, and the indoor comfort in my home was restored quickly. if you need boiler or furnace service, it is smart to get a second opinion from a knowledgeable technician.