Assured Service, Inc. is a locally owned family business serving Worcester, Middlesex, and Norfolk County communities with plumbing, heating, air-conditioning, and drain-cleaning work. The company says it has served the community for more than 35 years; its site identifies Eric M. Chaffee as owner/operator and president, and lists master-plumber, master-gas-fitter, HVAC, and other trade credentials across the team. A Massachusetts registry record verifies active plumber license 11547 for Eric Chaffee.
Customers describe a broad record of water-heater installation and repair, cast-iron and other pipe work, heating and boiler service, central-air installation and maintenance, sink and drain repairs, toilet work, and new-construction plumbing. Recent reviewers repeatedly cite rapid response, transparent or reasonable pricing, clean work, clear explanations, and technicians completing difficult or emergency jobs quickly; the Google record includes 92 reviews from 2023 through July 2026, with six in the last six months and no recent negative review. One older one-star complaint alleges a dispatch, pricing, and subcontractor practice that conflicts with the otherwise positive record and should be clarified directly.
Before booking, ask who will perform the work, what licensing applies to the job, and whether the written scope includes parts, labor, permits, and any follow-up warranty. Assured Service is a strong fit for homeowners, businesses, and builders seeking recurring plumbing, heating, AC, drain, or new-construction support, especially when response time matters; confirm the exact service window and emergency terms before authorizing work.
