Quality Design Pools

The pool was installed and the customer was happy with it, but getting the remaining work finished was another matter. In an October 2022 Google review, a Quality Design Pools customer said they eventually gave up on a small punch list, changed maintenance providers and hired others to finish cracking and sealing items. That customer described Quality Design outsourcing excavation, gunite pouring, patio work, water, plumbing and fencing. They said that arrangement made it difficult to get workers out on time and to have work corrected or finished. They also complained about a lack of response and occasional rudeness. Their advice was to read the contract carefully and confirm who would do the work. Quality Design Pools is based in Amherst, New Hampshire. Houzz describes it as a family-owned pool builder and service company and lists in-ground pool installations, spas, decks and pool service. The Better Business Bureau lists pool construction, installation and service, along with decks, patios and spas. Google lists 3.4 stars from five ratings. BBB identifies the business as Quality Design Nor'Easter Swimming Pools, Inc. at the Amherst address, lists a B grade, says it is not accredited and notes one complaint.