Quality Design Pools

Quality Design Pools (doing business as Quality Design Nor'Easter Swimming Pools) is an Amherst, New Hampshire in-ground pool builder that says it's family-owned, with the BBB listing 31 years in business and Houzz describing over 40 years of pool, spa, deck and patio work. There isn't much of a written customer record here — Google shows a 3.4-star average from just 5 ratings, and the only detailed review on file, from 2022, describes hiring the company for an in-ground pool install and finding that it outsources essentially every piece of the job — excavation, the gunite pour, the patio, plumbing, fencing — which the reviewer said made it hard to get subcontractors out on time or to fix and finish the work. The pool did eventually get built. The Better Business Bureau gives the company a B rating, citing one complaint on file, and has not accredited the business. Given how thin the review record is and the one detailed account describing delays from subcontracted work, it's worth asking upfront exactly who will be doing each part of the job and getting a firm installation timeline in writing. Sources also disagree slightly on tenure — BBB says 31 years, Houzz says over 40. For an in-ground pool or spa build in southern New Hampshire, get a couple of direct references before committing, and pin down the subcontracting arrangement and schedule up front.