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Eight Google ratings put R&S Home Remodelers at 2 stars, and three of the four one-star accounts there turn on the same thing: money handed over before any work happened. A July 2022 reviewer wrote that a $1,000 down payment was paid, no work was done, the job was cancelled a couple of months later, the money never came back, and they were headed to small claims court. A second July 2022 review said the company cancelled after deciding its own quote was too low and, five months on, had not returned the down payment or answered calls. In October 2023, a customer who had ordered a shower remodel more than two years earlier said they asked for their money back at the one-year mark and were still waiting. Delay shows up too. A December 2024 review, looking back on a bathroom done three years before, described a job promised for July that was not finished until October, blamed on back-ordered parts, with Gerome hard to get hold of and asking for final payment. One account runs the other way: a Better Business Bureau reviewer describes an acrylic bathtub with walls and fixtures, professionally done and still enjoyed. The Better Business Bureau grades the company A+, and it, Angi and HomeAdvisor each list six years in business, with bathtub and shower installation, siding and window work on offer and Spanish spoken. If you take a quote here, keep the money behind the work: the smallest deposit they will accept, a written schedule with a completion date and what happens when materials are delayed, and a cancellation and refund term you could actually enforce. Ask what has changed since those 2024 and 2023 jobs, and get every promise on paper before you pay anything.
Had my bathroom done 3 years ago. The process of dealing with Gerome was a nightmare. Project was supposed to be done in July. Was told in July that the parts are on back order. Wasn’t done until October. He was very hard to get ahold of. He asked for final payment even tho it was due after the job was completed. He needed the money to pay his workers to complete the job. Fast forward to 3 years later, we’ve had a slow leak due to the brand new toilet not being installed correctly. Current plumber said it was a hack job done previously and they didn’t take the time to clean around the pipes and just threw the new toilet on top of corrosion and called it a day.
Ordered a shower remodel from them now over 2 years ago. Was contacted to choose different materials after a few months. At one year since order told them I wanted my money back, guess what still waiting. Don't fall for Gerome's catch phrase of either Uncle Buck in the truck or You need to hand me the deposit ...because you won't get it back. Looking into small claims court.
They cancelled the job after stating that the quote they gave was too low. Its been 5 months and they have not returned my down payment and do not return calls. their BBB accreditation has been revoked. I am in contact with a lawyer. Stay far away from Gerome and his son.
Give them the down payment of 1000.00 and no work was done. Canceled the job a couple of months later and still no money back. Not taking our calls and are now headed to small claims court. DON'T WASTE YOUR MONEY
Remodelers installed a new acrylic bathtub with walls, tub and fixtures on 11/25/2020. The work was professionally done and I continue to enjoy my investment every day.
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2 changes recorded — last scanned Sep 14, 2026.