R & W Heating Energy Solutions LLC

When one customer's oil tank sprang a leak the day after a fill, R & W Heating Energy Solutions had someone out within 30 minutes, and by Friday had pumped out 275 gallons, replaced the 60-year-old tank and its piping, and cleaned the area. That is the kind of furnace, boiler and oil-tank work this Salem heating and cooling company is hired for. Its BBB profile says Rick and Wanda Hatch established the company in 2004, and that Rick has worked in the oil and HVAC industry for over 30 years. The company lists a service area from Glastonbury and Portland to Old Lyme, East Lyme and Montville. Its Connecticut heating and cooling licence, HTG.0303639-S1, is active on the state registry in the company's name. On Google it holds 4.6 stars from 172 ratings, and its BBB grade is A+. A customer with a pinhole leak in an oil tank said R&W replaced it, and Dakota and his team installed a new furnace in one day; when the inspector found one small problem with a pipe support, Dakota came out on Saturday and corrected it in 10 minutes. A customer whose trouble turned out to be the first-floor heating pipes running to the baseboards said they came three times, even on a Saturday. James serviced one customer's furnace, and that customer called him professional, efficient and knowledgeable. A 2026 customer said R&W expedited a full gas boiler replacement in days during a cold snap, and wrote that it was expensive but that the company worked with a bank to finance it. A 2024 customer said R&W replaced a 24-year-old propane furnace, with its piping, pumps and controls, with a Viessmann high-efficiency gas boiler. A 2024 customer with no heat, not yet a customer, said R&W sent a tech, Ray, within 2 hours, and the furnace was running an hour and a half later. A 2026 customer said they called about a furnace turning on and off, that one visit billed for work never performed, that a worker left a hose disconnected that leaked water on the floor, and that the problem continued the very next day after the last visit. A 2022 customer said R&W charged $228 to inspect a leaking air-handler drain pan, quoted $700 for the pan plus $250 an hour, and declined to quote installing a $262 pan the customer bought. A 2023 customer objected to being charged almost $600 for a furnace cleaning after missing the first appointment. A 2023 customer said they were charged $160 to be told an old furnace was beyond repair. A 2022 customer who bought a Viessmann system for about $12,000 said the motherboard had to be replaced twice and that Rick, the owner, began screaming during a talk about what should be covered.