R.E. Hinkley Co

Booked for steam pipe replacement. Capacity for the job. They have added staff and equipment to handle more variety. Mini split heat pumps, propane & oil furnace sales and service. Fuel oil & propane fuel delivery. Onsight Diesel pumps on and off Road fuel available. Kerosene also. Excellent service.

My furnace was making a terrible sound. Of course when the first tech came it didn’t make any noise. He even turned around and came back when we called and said it was making the sound again. The next day we got a call from another gentleman who said he knew what the problem was and he could come fix it. He came first thing the next day and my furnace hasn’t made the noise since. I’m so grateful for incredible service and follow up. Highly recommend using them!

Top Notch customer service all the way around from fuel delivery to the great office staff & technicians are amazing crew I've been a customer for years

Not a complaint about your company, just a complaint about very bad driving. Today, one of your drivers in a U-Haul truck with your logo on the back was tailgating me to a very dangerous extent when I was already driving well over the speed limit. When I stopped to pull a left, he sped around me so fast and so close he almost hit my car. Just wanted to let you know as this is unacceptable, unsafe, and very unprofessional.

**Review: The Worst Customer Service Ever at RE Hinkley** I recently had the unfortunate experience of dealing with RE Hinkley, and I must say, it was hands down the worst customer service I have ever encountered. From start to finish, the experience was disappointing and frustrating, leaving me regretting my decision to engage with this company. First, the response time was abysmal. I reached out with a simple inquiry about a product I was interested in, and I waited over a week for a reply. When I finally heard back, it was a generic response that did not address my specific questions. It felt like they were more interested in getting me off their radar than genuinely assisting me. When I decided to call for further clarification, I was met with long hold times and an unhelpful representative who seemed uninformed about the products. Their lack of product knowledge was alarming, and it only added to my frustration. It was clear that they were either severely understaffed or didn't prioritize customer service. Worse yet, when I attempted to escalate my concerns to a manager, I was brushed off and told that there was nothing more they could do. It was as if my concerns were simply dismissed without any regard. I felt like I was talking to a brick wall, and it left me feeling undervalued and frustrated. To top it all off, the resolution to my product issue was unsatisfactory. I was offered a solution that did not meet my needs, and the representative's attitude was dismissive, making the entire ordeal even more unbearable. Overall, my experience with RE Hinkley was a masterclass in poor customer service. It's hard to believe that a company could operate this way in a competitive market. I would not recommend them to anyone looking for good customer support or a reliable shopping experience. Save your time and frustrations--look elsewhere!