Ray Progress HVAC

Two directories, two opposite verdicts on the same small sample: Ray Progress HVAC carries 4.8 from five HomeAdvisor ratings and 2.6 from five on Google. That split is the single most useful thing to know about this Lawrence shop. Its work reaches wider than heating and cooling. Its HomeAdvisor listing covers split and central air conditioning and air-conditioner repair alongside refrigerators, freezers, dryers, dishwashers and washing machines, plus baseboard and wall-heater repair, for homes and commercial jobs — a repair outfit as much as an HVAC installer. The company says it has 18 years behind it, puts bilingual technicians on the job and takes emergency calls. The written accounts sit on the HomeAdvisor side and are dated, the newest from 2017, and they lean as much on appliance fixes as on furnaces. Ratings have continued to arrive since, and the more recent tone across sources is net negative — which is why the score here lands below either directory's own headline figure rather than splitting the difference. Two things to settle on the phone. The company describes a $125 diagnostic fee, waived if you go ahead with the repair, so confirm what that visit covers. And ask how parts are priced before authorizing work: an older HomeAdvisor reviewer, otherwise satisfied with the repair, disputed the mark-up on the part. For a same-day appliance or air-conditioner repair in Lawrence this is a plausible call, but the record is too thin and too contradictory to treat either directory's average as settled. Get the diagnosis, the part price and the labour quoted in writing before anyone starts.