Local business · Springfield, MALocal business · Springfield, MA
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Water damage, basement mold and fire cleanup are the jobs customers have described hiring Restoration 1 of Springfield to handle. The company describes itself on HomeAdvisor as locally veteran owned and operated and offers free estimates. Its BBB description says it serves residential and commercial properties, with disaster cleanup services including water damage, flood recovery, sewer cleanup and mold remediation. A homeowner writing on Angi in August 2025 described a mold remediation and basement renovation project with Bob Couture. The customer said he replied within 24 hours and sent a team within the next 48. As old paneling and flooring came out, the team addressed problems uncovered along the way, waterproofed the space and installed new walls and floors. The customer praised the communication and was happy with the renovated downstairs. Another August 2025 customer described sheetrock removal and mold cleanup after basement water damage, praising both the result and the cleanup afterward. Fire damage brought a different set of needs. In an August 2025 review, Springfield rental property owners said Bob met them at their property within hours of their call about fire and smoke damage. He secured doors that had been breached by the fire department, and the owners said their insurance adjuster complimented his response and work. They described the work as timely and said they would call the company again. In an October 2023 Thumbtack review, a customer whose bottom unit and basement flooded after a pipe malfunction said Bob arrived within an hour to assess the damage and returned later that morning to begin drying and pumping out water. The customer credited Bob and Donovan with documenting the damage for an insurance claim and said Bob assisted the adjuster during the assessment. A separate October 2022 customer described basement mold work at a rental building: a detailed scope discussed beforehand, ongoing communication and a report at the end of the repair. BBB gives the business an A+ grade. HomeAdvisor lists a 5.0-star average from six ratings, while Thumbtack lists 5.0 stars from nine.
Yes they did very good job and were very professional. I would refer them to anyone for this work
Restoration 1 did an amazing job in my basement after water damage. So polite, and kept me up on what they were doing. The clean up after the job was done was awesome! They had to cut the sheet rock and remove mold and its perfect. I would definitely recommend Restoration 1 to anyone! I will definitely call them again if I need them. Thank you, you made a very stressful situation so much better!
Major shoutout to Restoration 1 and Bob Couture for a complete mold remediation and basement reno project. After getting the recommendation from Tiffany Pryor, Bob got back to me within 24 hours and immediately sent a team over within the next 48. He and his team were super professional with communication and their attentiveness to every little thing that went sideways once we peeled back old basement paneling and flooring from the 60s. From waterproofing our space and installing new walls and floors, we are beyond happy with them and our new downstairs. Highly recommended!
We have been rental property owners in Springfield for 30 years and this was the first time we had to deal with fire/smoke damage. To say we were at a loss for what to do is an understatement. My husband looked online for fire restoration services and decided to call Restoration 1. Bob answered the call and agreed to meet us that day, within hours at our property. Immediately Bob put us at ease as we walked through the house. He secured the property as the doors had been breached by the fire department. Our insurance adjuster complemented Bob’s response and work throughout the process. The work his company did was excellent and performed in a timely fashion. We would definitely call Restoration 1 again.
They were prompt and helpful. It was a good experience
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Oct 1, 2026.
Timely dumpster service3.3
40 years in business1.6