Rich Mathews & Son Plumbing & Gas Heating Inc.

Rich Mathews & Son is a Lynnfield plumbing and gas-heating outfit whose Massachusetts master plumber license (12276-PL-M) is verified active. Google shows a 5-star average from 34 ratings, and every one of the 23 written reviews on file — spanning six sources from 2022 through this year — is five stars. The company describes itself as a three-generation family business, tracing its plumbing and heating roots to 1928 when Ed Mathews Sr. entered the trade, with the current corporate entity registered with the Better Business Bureau since 2004. The reviews describe a business built around gas heating and hot water — boiler installations and repairs, furnace replacements, oil-to-gas conversions, and water heater swaps — and BuildZoom's permit history backs that up, showing at least 18 projects over three years, mostly gas boiler replacements, water heater installs and backflow preventers in Revere, Danvers and Malden. What comes through again and again is responsiveness that goes past the ordinary. When one customer's furnace failed the week before Christmas, Rich called back within five minutes and brought over space heaters that same night, even though he had another job starting the next morning, and returned days later to install the replacement. Another customer reached him while he was on vacation with a boiler that had stopped working in winter temperatures, and he walked them through getting it running again by phone until he could service it in person. A third describes a midnight water heater failure where Rich's wife took the call, Rich called back within five minutes, diagnosed the issue over FaceTime, and had a new unit installed within 30 minutes of arriving. One reviewer says they've used him as their plumber for 18 years and "can't imagine relying on anyone else." Several reviews also point to a straight-dealing approach to the work itself: pulling permits and bringing installations up to code rather than cutting corners, walking customers through basic maintenance they can do themselves, and being upfront when a job turns out more complex than expected rather than padding the bill. The business is also recommended in a 2024 Reddit thread as a repeat, trusted choice. For anyone in the Lynnfield/North Shore area needing gas heating or hot water work — especially on short notice — the written record here is about as strong and consistent as this rating system sees.