Rock Built Restoration LLC
Local business · 102 2 Merrimack St
Verified record
- Not rated by the BBB
Highlights
- Insurance claim handling — 2017–2018 reviewers credited him with the paperwork
- Post-flood rebuilds — kitchens and a basement described in 2017–2018 reviews
- Fast estimates — several 2017–2018 accounts noted quick quotes and starts
- Serious 2017 complaint — upcharging alleged, work redone by another contractor
- No active licence on file — profile repeats the alert twice
- Inactive HIC registration — BuildZoom lists #167553 as inactive
- Dated review record — all five accounts run 2017 to 2019
- Permits vs pitch — mostly insulation and air sealing, not restoration
Rock Built Restoration is the contractor an insurance adjuster hands you after a flood — and in 2017 and 2018 that is exactly how most of its customers found it. Andrew runs the business out of 102 Merrimack St in Lawrence, and the written record is five accounts, every one of them from 2017 to 2019. Four of those five are warm and specific. A homeowner writing in May 2018 hired Andrew for a kitchen remodel after flooding and credited him with steering the family through the insurance claim, calling the crew punctual and clean. In February 2018 another family described a flooded kitchen rebuilt with custom cabinetry and extra storage, noting that the problems they hit — wrong countertop measurements, cabinet issues — came from shops off site rather than from his crew. A September 2017 basement remodel reviewer said quality and price both beat what they expected. And in April 2019 a $15,000 insurance water-leak job drew a good review with one star withheld for kitchen punch-list items left after completion. The fifth is the one to read closely. In July 2017 a customer on a $40,000 restoration project alleged Andrew agreed in writing to the insurance estimate, then pushed to upcharge and substitute lower-quality materials, threatened to sue when they parted ways, and left work their next contractor had to redo. The owner posted a public rebuttal that August disputing the account. Both sit on the profile, settled neither way. Two things to sort out before calling. BuildZoom lists the company's Massachusetts home improvement contractor registration, #167553, as inactive and repeats a page-level alert that no active licence is on file — worth resolving in writing, especially on insurance-funded work. And the permit record does not match the sales pitch: of 77 projects, the bulk is blown-in cellulose insulation and air sealing under Mass Save, with only four in the past three years and the newest in 2023. If your job is insulation or weatherization, that is plainly what this outfit has been doing lately. If it is a full flood restoration, the favourable accounts backing that are seven to nine years old — ask for current references, get the registration status confirmed, and keep the signed insurance estimate, which is what protected the one customer who disputed the bill.
Read the comments
Most recent comments
- Apr 2, 2019
Water leak in the home $15,000 — I had a water leak in my home ... my insurance adjuster recommended them , he came out right away gave me a quote and the work started the next week .. he dealt with everything for me it was easy .. the job was done within a good time frame but overall I did have to take off a star for a few things that needed to be taken care of after the job was completed in my kitchen def would use them again if I ever need it
— Maureen K.View on BuildZoom ↗ - May 16, 2018
Kitchen Remodel $29 — My husband and I hired Andrew in the summer of 2018 for a kitchen remodel after flooding. The flooding was very overwhelming for a mother of four during a hot summer but ANdrew came out quickly and gave us a quote and the made the entire process less overwhelming. He helped us during the homeowners claim process and was very sympathetic and professional. Andrews team was always punctual, clean, polite, and professional. The finished product was just beautiful. I would definitely hire Andrew again for any home project.
— CourtneyView on BuildZoom ↗ - Feb 28, 2018
kitchen — We had a flood in our kitchen and it ruined our cabinets and flooring. Andrew was able to give us a beautiful design for our cabinetry and give us the extra storage we needed as a growing family. Andrew was patient as we changed some specs along the way. There were a few issues with the custom cabinets that were beyond Andrews's control as the cabinets were made somewhere else. One of the counter-tops had the wrong measurements and also was made at another facility. Overall we appreciated every effort. Some things are not always in the control of the contractor. Andrew's workers were timely and accommodated our crazy pets running around them while working.The experience was good and if we build in the near future, I would definitely use Rock Built again. Thank you for our beautiful kitchen!!
— Jenn P.View on BuildZoom ↗ - Sep 12, 2017
Basement Remodel — My wife and I hired Rock Built Restoration (Andrew and Brian) for a basement remodel after some recent flooding. Andrew came highly recommended through several local business owners, insurance adjusters and friends. After touring some of Andrew's recent work at a neighbors house, we knew we had found the right contractor. Andrew was able to come by and give us an estimate quickly, and scheduled the work to be completed shortly there after. The work was completed swiftly and exceeded our expectation in both quality of work and price point. I would highly recommend Rock Built Restoration for your contracting needs.
— JacobView on BuildZoom ↗ - Jul 21, 2017
$40,000 — Andrew is a swindler. Do not be fooled by his unassuming personality. I was referred to him for a restoration project. He agreed in writing to the insurance estimate, then proceeded to try to upcharge me and convince me to use the lowest quality materials so he could make an extra buck. Had to part ways with him, then he threatened to sue me for extra money he thought he was owed. Fortunately, I had his agreement to the estimate/work order in writing. The worst part - everything his team had touched was screwed up and needed to be redone by my new contractor. Avoid!
— a user in NorthboroughView on BuildZoom ↗
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Update history
Added 5 new comments, established rating 3.0
- behind the score: No active licence — BuildZoom's page alerts this twice
What does carpentry work cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Rock Built Restoration LLC. Use it to sanity-check bids, then get the real number in writing.
A typical single-level deck is 12×16 — about 200 sq ft.
Estimated range
$7,750 – $14,500
Typical carpentry project around $11,100