New Chapter Home Improvement

New Chapter Home Improvement is a Cambridge outfit built on repeat customers — several reviewers say they keep calling owner Vicki Gray back for job after job over the years, from painting to carpentry to a bathroom remodel. It holds an active Massachusetts home improvement contractor registration (#175083) and active SBA and Massachusetts Supplier Diversity Office certifications as a woman-owned and minority-owned business, alongside an SBA Woman-Owned Business of the Year 2026 recognition the company reports for itself. The review history runs deep and mostly recent — 27 reviews since 2022, including two just this year. A May 2026 review describes efficient, well-explained mold remediation, and another from the same month calls the team thorough and communicative start to finish. Older reviews show the same pattern holding over time: a 2025 review describes several years of carpentry and painting projects for one customer, and a 2022 review from someone managing a 160-year-old townhome says Vicki is "always my first call." Named staff show up often across the years — office manager Romeo checking in on a composite deck and roof job in 2024, field supervisor Leroy power-washing an entryway in 2023 — pointing to a stable crew rather than rotating subs. On pricing, a 2025 review describes them adjusting an estimate down when less work was needed than projected, and a 2024 review calls the pricing detailed and fair. The one clear miss: a 2024 review reports no-shows to scheduled appointments. A separate 2024 review mentions a cleanup slip after a sink, floor and window job, though the crew came back the same day once notified. A 2022 review never turned into a hired job — the reviewer's own plumber stopped responding, which delayed New Chapter's quote — but it doesn't fault the company for that. A good fit for an ongoing relationship — a homeowner or property manager with a running list of painting, carpentry and small remodeling jobs — and worth confirming current scheduling given the no-show mentioned above.