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Roman Roads Stone Masonry is a Pembroke, Massachusetts stone and hardscape masonry contractor run by owner Jim Veneto, who reports 25 years in the trade — retaining walls, stone walkways and steps, brick and bluestone work, patios, and chimney and firebox repointing. Its Massachusetts home improvement contractor license has expired, per the state registry. The written reviews, most dating from 2016 through 2019, describe real stonework. In a 2019 review, a homeowner called a finished retaining wall "wonderful," with neighbors stopping by to ask for the crew's contact information — though the same review described having to tear down an almost-finished wall that was out of place. A 2018 review described texting and emailing with Jim directly after an initial scope visit, while his crew repaired a stone wall, relaid a brick walkway, repaired bluestone steps and a patio, and cleaned the foundation, all within the expected time. Several reviews from 2016 and 2017 describe steps and walkways finished on time or early, with careful cleanup. That craftsmanship comes with real communication trouble on record too. A 2017 review described sending a $700 deposit and getting no response from the business afterward, asking for the money back. A 2019 review described being stood up for a scheduled estimate: "He never showed up. He never even called." And in the most recent review on file, dated 2023, a customer wrote that the crew doesn't show up on a regular basis, requiring repeated calls to get them out, and called the cleanup on that job horrible. Confirm current licensing directly with the state before signing anything, and get a clear start date and a communication plan in writing — the stonework itself is where the reviews say this crew delivers, but staying in touch along the way is worth pinning down up front.
Very capable does not show up on a regular basis. I had to call them to get them several time to get them to come. Clean up was horrible. I had other work for them, but decided to get them to finish the main job and find another contractor. There is know question that they have the ability to do the work, I just think they have to many things going on to just get the job done.
This was a large project with ups and downs. The retaining wall is wonderful and many neighbors have stopped by asking for Roman’s contact information. The crew went above and beyond to please my requests. We had to tear down an almost finished wall that was out of place and built different than agreed. No questions asked and re-done in no time on budget and on specs. After seeing what they are able to do I asked for some more stone work around the house. The crew did an outstanding job. Very clean to complete the work and very accommodating to all my requests. They are my Pros for future work. Great job guys!!!
Beware of this company. I called them looking to have patio work done. They man said he’d be out the following day to estimate the job. He never showed up. He never even called. A wasted day for me.
Jim was easy to work with. Once he came to scope out the job, the rest was via text/email which suited us. His crew repaired the stone wall, had the brick walkway relaid, bluestone steps repaired and patio, foundation cleaned. All within the expected time. We chose Jim because he could take on a couple of super small jobs which would have been difficult to get done. No, he wasn't the cheapest but he was in the ballpark. We will use him again. Great crew. Polite, professional and neat!
Contractor was slow to respond had to call home advisor to get them to respond. However once they did respond the workmanship was excellent. Would hire them again as there work was very professional. My only complaint was them not getting back to me after many calls to find out when they would schedule the job.
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2 changes recorded — last scanned Sep 30, 2026.
Chimney rebuilds3.7
Active state license3.3