Roto-Rooter Plumbing & Water Cleanup

A septic system clogged and flooded a basement at 9pm; by 11:30pm, a recent customer wrote, everything was fixed, and they credited Richard. That is the kind of call this Roto-Rooter office takes. It holds a 4.9-star average across 270 Google ratings and an A+ grade with BBB accreditation, and the company lists a service area running from Groton and Waterford up to Hartford, Glastonbury and Simsbury. A recent customer said Caleb arrived 40 minutes after the call to unclog a kitchen sink that was not a simple clog, and made no mess. After a clogged sewer drain, a recent customer said they cleared the clog, cleaned and dried the basement, moved the damaged items out and dealt with insurance. A recent customer said Charles identified systemic issues that three previous plumbers had never identified. A recent customer said two technicians assessed a pipe problem, emailed an estimate with no pressure to hire, and mentioned that the company offers financing. In a 2024 review, a customer described a waste line clog that backed sewage into a basement bathroom and living space; they said the company excavated from the house to the tank, replaced that portion, and relined the pipe in the foundation from the inside. A 2024 customer said Adrian, the third serviceman after two temporary fixes, found that pipes were not pitched correctly and came back a few days later to replace the piping. Price is the sore spot for some. A recent customer was charged $560 for 17 minutes of work with a small part and called it highway robbery; they were told the company charges by the job, not by the hour. A recent customer praised the technician but called $396 for about 15 minutes of actual work overpriced. A recent customer who asked ahead of time whether the company could find a hidden leak said the technician told them they don't do hidden leak detection, saw no current leak, and charged a $100 visit fee that customer service would not refund; a plumber they hired later found a small, slow leak on the main drain pipe behind the wall.