RSL Building Services

RSL Building Services is a Beverly, MA handyman and general-repair outfit run by 'Bob' (joined at times by an employee named Tony), specializing — per its own listing — in historic-home repair work: plaster repair on old horsehair plaster, weatherstripping and window/door work, general carpentry, painting and small remodeling, serving an area it describes broadly as 'North of Boston to southern NH.' The twelve reviews on file, from 2012 to 2024, split unevenly by era. Angi's earlier run, all from 2012-2014, is largely positive — small jobs at $50 to $1,142 for door repairs, weatherstripping and window-frame fixes, with reviewers calling Bob prompt, knowledgeable and reasonably priced. In a 2017 Houzz review, a customer of seven years described plastered ceilings, a renovated bathroom and re-caulked old windows, calling the prices reasonable and saying Bob had never let them down. But the record since then is far rockier: an August 2019 review accused Bob of misrepresenting costs, billing for unclear hardware purchases, and having a worker who arrived late, worked slowly on the clock, and — the reviewer said — stole from the house. A September 2024 review described a garage-door job left incomplete and billed $1,000 against a promised $200-300, while a separate February 2024 review, thanking 'Bob and Tony,' called a bathroom-closet-door fix quick and professional. No license number is listed on either platform profile — just the standard self-reported disclaimer — and the business claims '20 years of experience' without a way to verify it. Worth noting: Angi's own published star bar (63% five-star, 25% four-star) doesn't match the individual 3.5- and 4.5-star reviews actually shown on the same page. The two most recent, specific complaints — the alleged 2019 theft and the 2024 incomplete, overbilled garage door — are serious enough that anyone hiring Bob for a larger job should get a clear, written estimate and payment terms up front, even though the longer-standing customer relationships on file speak well of the smaller repair work.