SepticPro

SepticPro customers describe septic pumping, inspections and system installation, alongside complaints about damaged equipment and disputed inspection advice. The Keene company says it has twenty-two years in business. Google shows a 4.3-star average from 34 ratings. A January 2026 customer alleged that technicians broke a PVC pipe in the pump chamber, left the pump broken and attempted to charge for the visit without acknowledging the damage. In August 2023, a Vermont seller said SepticPro described their system as fair to poor and estimated replacement at $30,000. The seller said the buyers withdrew their offer and that a second company later found the system functional. Those are the seller's accounts of the inspection and its consequences. A July 2026 reviewer also criticized work quality and trustworthiness. Other customers describe useful explanations and responsive pumping service. In September 2025, a homeowner said SepticPro had installed their new system and later pumped it, kept them informed while waiting for the appointment and accommodated an afternoon request. The customer praised the technician's explanation of the system and the office's help. A January 2024 buyer praised Adam and Trey during an inspection of an older septic system. They said Adam explained what he was inspecting and the office made arrangements easy, with check-ins throughout. In July 2023, a holding-tank customer described repeated emergency pumping calls during heavy rain and said a truck arrived in less than an hour on the morning of that review. An August 2024 customer also praised a quick pumping appointment. Communication complaints include a June 2023 review about unanswered calls and voicemails, and a July 2022 customer who eventually received a site assessment after three weeks of what they considered unrealistic delivery promises. An April 2026 customer, by contrast, praised prompt service on two jobs during the same week.