Setterlund Plumbing & Heating

Setterlund Plumbing & Heating is a Medfield plumbing and heating shop built for the call-now problem — a burst pipe, a dead water heater, a boiler acting up on a cold morning. One customer called first thing on a Monday about a leaking water heater and had hot water back by 3 p.m. the same day. Cliff Setterlund, a Master Plumber, has run the company since 1988, and its Massachusetts plumbing license is active in his name. Google carries 64 ratings averaging 5 stars, and the pattern across dozens of reviews from 2022 through 2026 repeats itself: fast callbacks, technicians who explain the fix before starting, and pricing customers call fair. Recent examples include a run of broken fixtures fixed in one visit after a move to Medfield, a sump pump replacement reviewers called spectacular, and a hybrid water heater install where the final bill came in $750 lower than expected once a manufacturer rebate was applied. One 2025 review compares the company favorably to a competitor owned by a private-equity roll-up, describing Cliff's team as diagnosing the actual system problem rather than immediately tearing up floors and walls. The written record runs deeper than the recent run of praise — a 2015 review recounts a same-week gas line installation for a customer's grill — showing well over a decade of the same responsiveness, not just a good recent stretch. Two names come up often enough to be worth knowing before calling: Tammy, who handles scheduling and phone calls, and Luke, who reviewers repeatedly single out for thorough, knowledgeable work on installs. Ratings vary a bit by platform — HomeAdvisor shows 5.0 from 6 reviews while Angi shows 4.1 from 7 — though neither displays the review text behind those numbers. Setterlund is the call for a plumbing or heating problem that needs handling now, and for the fixture and appliance installs — sinks, faucets, water heaters — that come with an older Norfolk County home. The company states it covers Medfield and ten surrounding towns, including Westwood, Dover and Wellesley; anyone farther out should confirm coverage before booking.