Verified record
Butler Drain Services does drain and sewer work, and its Google page shows 5 stars from 40 ratings. In a 2017 review, a customer wrote that Richie came to the house for an emergency night-time service call, did not rush the job and made sure everything was fixed before he left. That customer was not charged extra and called the price very reasonable for an emergency night-time visit. In a separate 2017 review about a sewer issue, the customer wrote that Richie came the next day, right on time, did the job in a timely manner and was very clean, and gave tips at the end of the job. A 2018 review began with what the customer thought was a clogged toilet. Ken H. explained in full detail that the problem was the drain pipe, not the toilet, and Ken and Alex wasted no time starting the pipe replacement; after a very long day, that customer wrote they were more than happy with the work. A 2017 review of a difficult job in horribly hot weather said Richie followed through as extra issues kept emerging, and noted some issues with scheduling and coordination, which that customer put largely down to uncertain traffic. Its BBB grade is A+.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Butler Drain Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Excellent service, communication, cost. I am a longtime Wayland resident and recently hired Butler Septic for a system cleaning and Title 5 inspection. They were on time, informative, and professional. I recommend trying them if you want to have the job done right and at best cost.
If I could give Ken H. more stars I would, five is not enough for the nightmare he had to deal with. Thank god he has the patience of a saint, he is amazing!!! I called Butler Drain Services for what I thought was a clogged toilet and after trying everything (and I mean everything) to fix my issue, he explained in full detail what the problem was, which was the actual drain pipe not the toilet, and also explained to me what needed to be done. I called Rose to schedule another appointment to replace my pipe and Ken and Alex wasted no time in starting this nightmare of a project. After dealing with issue after issue and a very long day, I am more than happy with the work done by them. I cannot stress how lucky I am to have found a company that is costumer oriented from the first call to Rose to the final work of Ken. I will be using Butler Drain Services for all my plumbing needs and you should too! Thank you for everything!
Richie has been incredible, taking on a difficult job in horribly hot weather. He has followed through as extra issues kept emerging. Unfailingly pleasant and polite, beautiful work, taking great care to explain everything. (We did have some issues with scheduling and coordination, much due to uncertain traffic around here.)
I called Butler Drain Services for issues with my sewer and was blown away by their services and professionalism. I called their number and immediately was greeted by Rose, who was very professional and friendly. Scheduled an appointment and Richie came the next day, right on time. Richie was AWESOME!!! Very professional and knowledgeable. Richie did the job in a timely manner and was very clean. At the end of the job Richie provided great tips and advised. I would definitely use Butler Drain Services in the future. Richie, thanks again for taking care of the problem.
Richie from Butler Drain Services is awesome! He came to my house for an emergency night time service call. I was not charged extra and he did not rush the job and made sure everything was fixed before he left. My bathroom looked exactly the same as before he came, He cleaned and put everything back. I will recommend this company to everyone who needs help. The best part of this experience was the price very reasonable for an emergency night time visit.
Specializes in
Also offers
Languages
2 changes recorded — last scanned Sep 28, 2026.
Transparent diagnostics5.0
Quoted price holds5.0
Midnight and weekend help5.0
Broad plumbing and HVAC range5.0
Rapid response5.0
Repeat, years-long customers5.0
26 years in business2.8
State-verified plumbing license3.1
33 years in business4.1