Sharp Plumbing & Heating

Sharp Plumbing & Heating is a Northborough, Massachusetts plumbing and heating contractor that says it has served MetroWest and Worcester-area towns since 2002. It holds an active Massachusetts plumbing license (held by Carlos Lopes) verified in the state registry and is A+ rated by the Better Business Bureau. The volume of specific, positive feedback is large: Google alone carries 4.9 stars from over 1,200 reviews, and 805 reviews have built up since 2021 across three platforms, with 111 reviews in the last six months. Two technicians in particular, Dennis and Ryan, are named and praised across dozens of reviews for showing up promptly, explaining what they find, and fixing drain clogs, leaks, water heaters and fixtures cleanly and quickly — one reviewer described a same-day septic backup diagnosed and resolved on a hot afternoon, another a complex hidden leak behind a wall in a 70-year-old house. Running alongside that, though, is a specific and recurring pattern of pricing complaints that spans several years and multiple independent reviewers. A 2023 review described being quoted $8,400 to fix a pinhole leak after a technician spent about two minutes diagnosing it, following a $99 estimate fee. A 2026 review described a simple putty repair — about 30 minutes of work, no parts needed — that came to $650. Another 2026 review, calling the company "a scam," said a water-pressure issue was quoted at $4,000 to $11,000 in options, and that a second plumber fixed the actual problem with a $10 water filter. A separate 2026 review described an unsolicited sales pitch during what was supposed to be a simple faucet and dishwasher hookup, including a water test and warnings about the safety of the town's water supply. One reviewer wrote that their own bad experience was "very similar to what many other reviewers have described" — suggesting this isn't an isolated complaint but something customers are noticing before they even call. The day-to-day technician work — the actual plumbing and drain repairs — draws real, specific, repeated praise. But the pricing pattern described above shows up independently across years and reviewers, with specific dollar figures that are hard to write off as one-off billing disputes. Anyone calling Sharp for anything beyond a routine repair should get a firm, itemized quote before authorizing any work, be skeptical of same-visit warnings about water quality or "urgent" upgrades, and get a second opinion on anything quoted above a few hundred dollars.