Ask a Northborough homeowner about Sharp and you'll hear a first name — Dennis, Ryan, Hector, Gui, Matt. Across 1,264 Google ratings averaging 4.9, the reviews read less like a company report card than a roster: whoever showed up gets named, and usually thanked.
The shop works everyday plumbing calls across MetroWest — a backed-up drain, a leak behind a wall, a water heater that quit, a dishwasher swap — and carries the heating side too, with boiler repair, radiant heat and gas fitting listed on its Better Business Bureau profile, which grades it A+. Its Massachusetts plumbing licence is active, held on the state registry by Carlos Lopes.
What reviewers keep describing is a process, not a rescue. A technician walks the job, lays out choices with prices attached, then the install happens — sometimes the next morning, parts already in hand. One customer in July 2026 described exactly that sequence: a walk-through, three priced options, and the install completed solo the following day. Another noted the crew brought booties in the rain; several mention the floors being left cleaner than they found them.
That same options-first approach is where the complaints land, and they are recent and specific. In July 2026 a customer with a water-pressure problem was given choices running from $4,000 to $11,000, got a second opinion, and fixed it with a $10 filter — they called the company predatory. Another that month reported a $5,000 quote to repair a toilet leak traced to a flange. In June, a customer paid $650 for a 30-minute putty repair with no parts. An August three-star review put it more mildly: pleasant to work with, very pricey for what was done.
Both things are true at once. The volume runs heavily positive — 806 reviews on file across five sources since 2021, only a handful of the last six months' worth negative — and the negatives all point at the same thing: the size of the number on the estimate. Nobody here is complaining that the pipe still leaks.
So: a reasonable call for the urgent, well-defined job, where the price is quoted before anyone touches anything and you can simply say no. For anything that comes back as a several-thousand-dollar replacement rather than a repair, these reviews argue for the obvious move — get the diagnosis in writing and take it to a second plumber before you sign.