Sila Heating, Air Conditioning, Plumbing & Electrical is a Greater Boston home services company hired for heating, cooling, plumbing, electrical, and drain work, serving both residential and commercial customers. The company states it has been operating since 1989.
Recent reviews name specific technicians repeatedly and in detail. In September 2026 reviews, customers described a team installing a water meter pressure-reduction valve and replacing a broken water heater, both praised as punctual, professional, and clearly explained. Another recent review described a problem diagnosed and fixed within 48 hours of the initial call.
That same recent window also includes real complaints. One customer said a scheduled AC maintenance appointment was canceled the morning of service with no clear explanation, and a follow-up callback never came. Another said a technician never arrived for a scheduled visit despite being told someone would be on-site the next day. In a February 2026 review, a customer described paying over $1,500 for a heating repair without ever receiving an itemized invoice, despite repeated requests.
Pricing comes up elsewhere in the record too. Reviews from 2024 and 2025 describe charges of $1,200 to $2,000 for faucet installations with no line-item breakdown, and a $30,000 HVAC replacement quote that a second opinion called well above market for what turned out to be a simple sensor fix. A detailed account, under the company's earlier NETR name, described an eight-month, roughly $107,000 heat pump installation that ran into a design error, failed inspections, and a compensation dispute before it was resolved.
Older reviews, from 2023 through 2025, are more consistently positive, with customers praising specific crews and technicians by name for professional, clean, and timely central air and plumbing installations.
Google shows a 4.6-star rating from 562 ratings; Angi and HomeAdvisor, which mirror the same underlying data, each show 4.7 stars from 4,798 ratings. The Better Business Bureau lists the business as Not Rated and not BBB accredited. Given the mix of strong technician-level praise and a real cluster of scheduling and billing complaints, it's worth confirming pricing and appointment details in writing before booking, especially for larger jobs.
