SmithCo Oil Service

We had been loyal customers for more than 30 years, paying over $350 annually for a service contract that included furnace cleaning. After experiencing multiple family losses and other personal hardships, we inadvertently missed scheduling our annual cleaning. The contract had only expired by a couple of days when we contacted the company, but the owner and manager refused to make any exception or honor the long-standing relationship we had built over three decades. I understand that companies have policies, but good customer service also involves compassion, flexibility, and valuing loyal customers. After 30+ years of doing business with them, I was disappointed that there was no willingness to work with us over such a minor lapse. Unfortunately, this experience left us feeling that customer loyalty and community relationships are not valued with Smithco Oil’s owner and management.

Terrible customer service! Prices higher than anyone else and a receptionist who can’t return calls.

Terrible company! had an after hours service call, Jeff came out, walked in to house, said it was too difficult for him and left! Charged me $225 for NOTHING! I have the call recorded if anyone wants to listen!

If I could give them a zero I would. The customer service sucks Ed and Samantha will not let you talk when you’re talking. They will talk over you. They really need to straighten up their customer service section cause it’s very sloppy. They will also hang up the phone on you if they don’t like what you’re saying. Also, if you guys really need to have an automated voice messaging system set up and not just trust the mail carriers to hand out the mail. Dear owner, not sure how your company can’t look back in its history on statements, I believe you are supposed to be keeping that up for 7 to 10 years. Samantha said she can’t look at past statements can only look at statements going forward. You also need to re-talk to Samantha and Ed to make sure that they know that they are to let the customers talk when they are on the phone and they are to try to keep their cool that they do not do. Kelly was very nice and help full!!

For the past 27 years, I have used SmithCo Oil to deliver oil while also providing a service contract for the burner. In all sincerity, I could not be more satisfied with the timeliness of their deliveries or the expertise of their maintenance technicians. The original burner continues to operate at a very high efficiency rating and we often have the same technician each year. Yes, reliability and high quality service should be a minimum standard for any business but SmithCo has been providing it to our home for 27 years.