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One client wrote in 2023 that this same Falmouth team had helped them buy or sell five homes since 2015 — three of them that year alone. Repeat business like that runs through most of what people say about the Sotheby's International Realty office at 445 Main Street, and nearly all of it names one person: Annie Hart Cool, who with her team handled the bulk of the sales described here. What customers write about is Cape Cod work — Falmouth-area sellers, out-of-town buyers, and family houses being sold after a death or a move. Google shows 4.7 stars across 37 ratings, and the written accounts run 2021 to 2025. In a 2023 review, a family selling a house that had been in the same hands for more than 120 years said Cool knew who to call for each step of the clear-out and the place was gone in under a day. A 2024 seller credited her with lining up fire-alarm and septic inspections and with spotting a bogus charge. Another 2023 client, house-hunting from out of town, was shown homes virtually and ended up buying. A 2025 reviewer selling a home during a divorce wrote that she carried them through it. The two sour accounts both point at the office rather than at Cool. A buyer writing in 2024 said they drove in from out of state for a showing booked a week ahead, that a different agent they named by name never responded, and that the seller had been told the opposite. A 2021 reviewer complained that the same person acted for both the seller and the buyer and accused the office of stoking a bidding war. Each is one side of a story, but dual agency is a fair thing to raise before you sign anything. One more item to pin down: the active Massachusetts real estate broker licence attached to this record, 424084-RE-LC, is registered under the name Mott and Chace Sotheby's International Realty — a different Sotheby's-affiliated brokerage, not the Falmouth office's own name. Ask which entity your listing agreement actually runs through. If you are selling a Falmouth-area home, particularly an estate or a house you are managing from a distance, and you can get Cool and her team specifically, the history behind that request is deep and consistent. Confirm your agent by name, get the brokerage entity in writing, and ask how the firm handles a deal where it sits on both sides.
A RARE GEM! Annie Hart Cool is one of those rare individuals you come across in life that makes such a HUGE impact. In one of the most difficult periods of time in my life, Annie was there every step of the way. She waded through the many challenges as our divorce was getting finalized. She tirelessly worked with both of us. Annie made suggestions on how to handle all the numerous processes that each of us were faced with. Her consistent positive and caring attitude truly carried me through. I can honestly say that I would never have made it through this without her! The support she extended went above and beyond a simple "house selling transaction." Annie and her team made all the difference. If you are looking to sell your home (or purchase one), you will not find a better group of people to help you to achieve it. Thank you is not enough to express my appreciation for the love that I have received.
Tremendous Experience! I cannot imagine a smoother process from beginning to end! I know Annie is the best and she truly made my home sale as painless as it could be. I feel like we came full circle from looking at home after home in 2008, finding the perfect home in 2009, then selling that perfect home 15 years later to a well-qualified couple who I hope will love it as much as we did. The team approach Annie has in place is a phenomenal model for their clients as we always have a professional in place to work with (but they get some breaks too). Steve, one of Annie's team, was super helpful and communicative which eased any anxiety I might have at times. I can't imagine that the process of selling a home could be any easier than it was with both of them.
Annie Hart Cool…Miracle Worker. Part psychologist, part marriage counselor, part business agent, part realtor, and a huge part friend! Annie has a way of boiling things down into easily digestible information and somehow making it all fun, too. The kindest soul and most incredible human, all rolled up into an expert realtor. I could not recommend a professional any higher than I do with Annie. She is that rare combination of extreme competence and compassion. She was my guardian angel in our complex transaction of quickly selling our longtime family home. She understands that it is all about the people before the transaction. Thank you, Annie! From the bottom of my heart!
They have JOKES working for them Amelia Dean Hamm is very unprofessional drove in from outta state to see a property and owner told me I never responded to the Listing agent however text messages showed she never responded To me after booking a showing a week in advance because I was coming from out of state and once I got to the city, she wouldn’t answer my calls till the owner said something to her Which then she called me And asked when I was leaving back out of state and said that I would have to rebook and I asked about tomorrow And she said I’d have to get back to you and hung up the phone and has to call me back the type of service you are offering. Please let us know in advance and we won’t waste our time.
Great Experience . Annie was extremely helpful in all areas of the sale...she assisted in finding help for fire alarms, septic inspection and so on. She was easy to reach and very motivated, the home sold quickly and as smooth as possible. She even noticed a bogus charge on the closing costs and we were able to correct! Highly recommend 🙂
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Agent-to-agent referrals4.9
Accurate market pricing4.7
Local market knowledge4.4
