South Shore Generator Sales and Service

South Shore Generator Sales and Service, based in Wareham, installs and services standby generators across the South Shore and Cape Cod, working as a dealer for Kohler Power Systems and a distributor for Baldor Generators. It holds an A+ grade with the Better Business Bureau and is certified by the Massachusetts Supplier Diversity Office as a Women Business Enterprise. The reviews that stand out most describe the company showing up during real emergencies. In a February 2026 review, a customer credited the team with delivering a portable generator to 14 units in Humarock during a storm to keep pipes from freezing after their own 15-year-old unit died; another described a quick, effective response to widespread outages during the same storm. Across dozens of reviews spanning 2022 to 2026, individual technicians — Nick, Patrick, Andy, Kerrin, David and others — are named repeatedly for showing up on time, explaining the work, and leaving written reports of what was serviced. A 2023 review described the company stepping in to repair a generator still under warranty after the dealer that originally sold and maintained it refused to help. Set against that is a recurring complaint about cost and, less often, about communication. Several reviews call the pricing high relative to other generator companies in the area, with one 2025 review citing $362 for a 21-minute service call. A 2024 review called a maintenance quote predatory, and a separate 2025 review described a difficult experience getting a warranty issue resolved. A 2025 review described a generator that failed to start during a storm with no way to reach anyone by phone, and a 2024 review described a rocky purchase and installation process with poor communication among the businesses involved. A February 2026 review raised a different issue: portable generators left running for days at a time in residential and condo settings, with noise and exhaust affecting neighbors who had no say in the matter. For a homeowner considering a standby generator or ongoing service plan, the emergency-response track record and named-technician praise are real, but so is the pattern around pricing transparency — worth getting a written estimate and asking directly what a service call includes before scheduling.