Southborough Appliance

Southborough Appliance does appliance repair, and a customer from Hopkinton named Jim Moore as its owner. That customer said their washing machine stopped working with the motor humming and no controls; after a late-day call, Jim arrived early the next day and had the machine working within 35 minutes, with a few new parts still needed. A 2026 customer wrote that they have used Jim for years and called him reasonable and dependable. A 2026 customer said Jim came with the parts needed for the job and also looked at a related problem, planning that work for the spring. A 2025 customer said Jim identified a washer issue by text message and ordered the correct parts. A 2024 customer said Jim diagnosed and fixed a built-in microwave quickly. A 2023 customer said Jim came out the same day and had the problem diagnosed and repaired in an hour. A 2023 customer wrote that Jim had saved them thousands in repairs of their washer, dryer, microwave, refrigerator and dishwasher. On Angi, a 2019 customer said the company replaced a damaged control board and temperature probe in their oven. A 2017 customer said Jim fixed the ice maker on their refrigerator, and that the cost included his time and the part. Angi and HomeAdvisor each show 4.8 stars from 173 ratings, Google shows 4.2 stars from 10 ratings, and the Better Business Bureau grade is A+. A 2023 customer gave one star after paying $175 for a visit. They said the company would not give an estimate until paid $175 to come in, and that the person who came out said he could not unhook the downdraft or the gas line on their downdraft oven. A 2016 customer said the price was mentioned up front but still felt a bit steep.