Verified record
SSG Pools describes itself as a Massachusetts pool builder serving New England, with residential and commercial building and maintenance services. A 2024 customer said SSG completed a full renovation of a 40-year-old pool, including plumbing, waterline tile, WetEdge plaster and exposed aggregate decking. A 2025 customer said Darell Noble prepared a detailed quote for a gunite pool and deck remodel, answered questions patiently, and that everything was completed within the office manager’s schedule. A 2025 customer said a full inground-pool remodel with a new deck and pebble finish took over a year, but minor cosmetic issues were quickly fixed and the customer would use SSG again. A 2019 customer said Rick Benoit steered the family toward a less expensive pool solution, the work stayed within the written schedule and budget, and SSG proactively provided a several-thousand-dollar credit. A 2025 customer said South Shore Gunite had built and installed the pool many years earlier and opened and closed it each year. A 2026 customer writing on behalf of their parents said the technician was rude and abrasive during a coping-stone estimate, laughed and yelled at their father, and that an estimate had not arrived after the visit. A 2026 customer seeking loose-tile repairs said SSG instead proposed completely redoing a pool remodeled about seven or eight years earlier for $29,000; the customer disputed the need for new plaster. A 2026 customer reported waiting five weeks for SSG to repair something broken at the previous pool closing, despite weekly calls and the issue being noted on the invoice. A 2025 customer said pool maintenance included incomplete cleaning, an uncleaned filter and, after a return visit to clean it, a filter left off. A 2026 customer said a paid Aruba Blue finish looked like white sand, adding acid did not change the color, and exposed concrete bar in the skimmers produced rust spots. A 2022 customer alleged carbon monoxide poisoning in the home after an SSG crew left a running generator near an open window, and said the project was in its sixth month.
“SSG Pools / South Shore Gunite Pools & Spas (https://ssgpools.com). Use them in the past for a major pool repair. Amazing workmanship, i had to wait over a year to get them to do my job and I see why.”
“South shore gunite - located in Billerica”
“Trust the experts at Guarino’s Swimming Pool Service — a subset of acclaimed pool contractor SSG — to open and close your in-ground gem each year, keep the water clean and balanced, and respond swiftly and skillfully to leaks and faulty equipment.”
“Mason Guarino, vice president of South Shore Gunite Pools & Spas Inc. in North Billerica, Massachusetts, follows this type of protocol: “Regarding general cleaning of a pool that is in usable condition and was built by SSG, we have a flat rate plus chemicals,” Guarino says. “If a customer calls with a pool we did not build, there is a consult fee where a tech will visit the pool, check current conditions and report back to the office.””
I’m writing this on behalf of my parents, who had a deeply unpleasant experience with this company. Some background: both of my parents emigrated from Europe in the 1990s and speak with accents. From the moment the technician arrived to give an estimate for replacing coping stones around their pool, his demeanor was off. He was rude and abrasive from the start. He asked where the equipment was, and when my dad misheard him and answered “in the shed” (the project had nothing to do with pool equipment), the technician laughed and yelled at him, saying “I don’t care about your pool equipment, I’m asking about the pool pump.” The pump was completely unrelated to the job they’d called about. He continued to be combative, criticizing them for not having the pool fully open and repeatedly demanding to know who they’d spoken to when scheduling the appointment. It’s disheartening to watch my parents, who have worked hard their entire lives, be treated this way over something as simple as an accent. The disrespect was unmistakable, and no customer should be spoken to like that, especially for something as routine as a pool estimate. Additionally, we understand that estimates take time to receive but this company came by on Thursday and as of today, we haven’t even received an estimate. I would not recommend this company. There are plenty of other pool service providers who will treat you with basic decency.
I Contacted SSG to repair some loose tile on our pool. We had them demo, replaster and re tile the pool about 7-8 years ago. Their rep came out and was unaware we were an existing customer until he was here. He sent me a proposal saying the pool needs to be completely redone already? My original finish lasted 30 years! If I can only anticipate getting 7-8 years out of a $29,000 SSG remodel I’m really not very interested in their services. In my opinion the plaster does not need to be redone and the loose tile I need repaired is likely from the caulking not properly adhering to the coping and has created gaps that let moisture get behind the top tile. It’s the top tile that are loose as you can see in my pics. SSG had to come out after the very first season to repair some tile. I guess just a simple tile repair is not worth their time?
Have been waiting 5 weeks to have SSG come out to repair something they broke at pool closing last October. They noted the issue in the invoice yet are not following through. Chose not to have SSG open our pool due to the super high cost… Over $1000 to close! I started calling about the issue mid April (before they got busy) and call every week and continue to get dismissed. Mary is their best customer service person they have. She is patient and pleasant. However, she can’t get anyone to get back to us. Pathetic customer service for a company that prides itself on quality.
Awful drivers. An employee just cut me off and almost hit another car on a low traffic road in Kensington. Apparently 4 seconds was too long for them to wait in order to make their turn safely.
Someone driving one of their trucks nearly ran me off the highway last night
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3 changes recorded — last scanned Nov 3, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from SSG Pools. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$280 – $550
Typical pool service visit around $420
Customers with decades-long relationships4.9
