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St Cyr Pool & Spa runs a retail store and service shop out of Middleton, selling and installing in-ground and above-ground pools and spas and servicing what it sells. Its Better Business Bureau file carries an A- grade, and on Google it has drawn 898 ratings averaging 4.7 stars. The reviews keep circling back to a handful of named people. On the sales side, across reviews spanning late 2025 into 2026, Nancy gets singled out again and again for walking hot tub buyers through the lineup and the financing options without pushing a sale — reviewers describe getting into several tubs to compare before deciding. On the service side, technicians like Anthony and Damien turn around same-day fixes: in a 2025 review, a pump's bearings failed on the first cold night of the year and a replacement motor was swapped in under an hour the next morning; a more recent review described a broken hot tub piece fixed under warranty the same week it broke. Scheduling is the recurring soft spot. In a September 2025 review, a customer described the same no-show happening two years running with no call to explain, and a June 2026 review described an automated scheduler that left an appointment unassigned for two weeks. Older accounts carry higher stakes: a 2024 review described a pool liner installation that never happened on its promised date while the card kept getting charged, and another 2024 review described needing five calls just to get a pool-closing date on the books. A recent review also described a promised warranty callback that never came, and another described an online product order that went unfulfilled before the charge was quietly reversed. BBB lists one complaint on file. For a hot tub purchase or a routine repair, the reviews point to knowledgeable staff who take their time and often turn a fix around the same day. For anything with a hard date — an installation, a seasonal pool opening or closing — it's worth confirming the appointment directly and asking what happens if the crew doesn't show, given how often that pattern comes up in recent reviews.
UPDATE: No, I did not receive a call from the Service Manager as stated by the response below. St Cyr Service and their social managers will tell you what you want to hear; like the 2 other times. Got a great deal on a floor model Bull Frog Spa at the North Hampton location. Purchase and delivery went great. Had a leak shortly after filling up the spa and St Cyr was good about getting someone out there quickly to fix the issue. I have another warranty issue with a jetpack light that was never installed from the factory that St Cyr has been less than professional and unacceptable resolving - it took weeks to get the part on order after the Technician wrote up the order. I have had to call about this part numerous times to keep track of St Cyr. The scheduled an appt without calling me (was not home that day). Called again to actually schedule an appt that worked for both of us. They confirmed the appt., yet on the day of, it took me calling to see when the tech would arrive, just to find out they suspended my appt without telling me, because they couldn't drive to their other location to get the part. I asked to speak to the Service Manager multiple times; never a call back. Days later, they still don't have the part at their Service location, though have said they will finally be here to replace the part. The only reason this is not one star, is because the service tech (Bill) has been amazing the prior times coming to perform warranty work
AJ was great and super helpful.
Highly knowledgeable pool technicians and reasonable prices! I was also tricked into buying a new pool pump for thousands of dollars from another company until I called St Cyr's Pool & Spa. Their technician came to my home and took his time to assess what was going on with the pump. He saved me thousands of dollars and was able to solve the simple issue with the pump line. He even educated me on next steps for the pool going forward. I would recommend this company for any pool service!
Excellent service. Thank you
Great first experience! Anthony was extremely knowledgeable and really customer focused!
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1 change recorded — last scanned Aug 4, 2026.
Baluster repair and handrail returns4.4
